Assistant Branch Manager - Operations - Education

As an Assistant Branch Manager- Operations, you are expected to:

1. Act as point of contact at the branch, for students and parents, throughout the student journey.

2. Ensures speedy resolution of queries & grievances to maximize customer satisfaction levels, this includes clarifying queries, resolving complaints/issues, coordinating with other departments on behalf of students/parents etc.

3. Ensure retention of students and controlling left-outs.

4. Monitor and ensure efficiency in budget management and timely collection of revenue.

5. Ensure adherence to all legal and operational compliances, oversee the safety of facilities and security of students.

6. Lead a team of executives (EDP, Admin, Accounts) towards effective collaboration and provide support to maintain business continuity and operational efficiency