Aspiring Minds - Senior Manager - Vocational Client Servicing

Greetings!

Job Description :

The candidate shall lead and develop a world -class service delivery team that provides leading-edge delivery capability to AM and its vocational clients. The candidate will be working closely with the Sector Skill Councils and deliver projects exceptionally well and ensuring all processes are followed. You will work with a global delivery team and drive client outcomes.

Responsible for ensuring right processes are followed, compliance requirements are met, all metrics are captured and corrective actions are taken on time. You will contribute to the overall vision and direction of the company. The candidate will also interact with the clients on a regular basis. The final goal of the job is to create high levels of client satisfaction.

Role and Responsibilities:

- Understand and service client's requirements, be the face of the company to the Top B2G Clients (Business to Government) and be accountable and responsible for planning and execution of all projects.

- Provide consulting services to key clients; and drive continuous customer experience optimization.

- Manage client relationships (expectations, communications, negotiations, escalation, feedback, etc).

- Build an integrated, engaged and high performing team, with strong culture of delivery and best -in -class thinking.

- Training / Mentoring / Coaching for team members to create a solid implementation team.

Desired Candidate Profile:

- Excellent communication and analytical skills

- High level of EQ and inter-personal relationship skills;

- Front line experience working with high growth corporates in Service delivery domain preferably with B2G experience

- Candidates should have 4-5 Years of Overall or 2-3 Years of Team Leading Experience

- Candidates should have min Graduation Degree with reputable educational record; candidates with MBA Degree would be preferred