Aspire Technology Solutions - AVP/Regional Head - Customer Support Experience - Post Production Support

Qualifications and Skillset

Domain - Banking / Financial Domain only

Essential: 12+ years minimum managing and leading a team in a customer support organization in a business to the business global software company

- Support Manager responsible for Customer Relationship Management during Implementation and Post Production Support

- Support Experience Tier 1 and Tier 2 banks for Finance and Risk Solutions.

- Demonstrated record of using customer segmentation and engagements to improve the customer experience in an innovative and repeatable way

- Effective at designing high-value engagements for various customer audiences that they find appealing and that enables them to improve their businesses

- Proven achievement in having achieved similar transformation and measurable outcomes in comparable roles

- Regional and/or international experience

- Background/experience/achievements in the financial software industry

- Should be Expert in defining Standard Processes, Top Level executive and Client communication.

- Evidence of having implemented structured methodologies to plan, execute and measure positive change

- Strong sense of the process and the ability to innovate on process tools and conventions

- Excellent tactical execution skills

- Outstanding customer service skills

- Sound judgment, problem-solving, and decision-making ability

- The ability to plan, execute and deliver multiple projects while staying organized

- Passionate about customer service and how it can positively transform businesses