Market Research

- Prepare and maintain database of Builders, Societies, Contractors, dealers in the territory. Track their current and future projects.

- Prepare and maintain database of large projects using paints supplied by competitor or who are potential customers.

- Prepare and maintain a list of all Govt institutions where registration would be required and start liasoining with them.

- Maintain awareness of new projects and tenders that are released across the territory.

Business Development

- Participate in suitable Events / Seminars hosting large manufactures and project heads and establish contacts with key decision makers

- Establish contacts with influencers of large manufacturers and projects to generate sale through referral.

- Establish contacts with all the large contractors involved in Govt, Re-painting and new projects.

Sales Planning & Execution

- Prepare forecast of Government and Project sale (New and re-painting) for the zone

- Prepare BD pipeline and track every stage of sales lifecycle (viz. introduction, presentation, enquiry, quotation, closure). Plan activities to drive government and project sales

- Allocate projects to the Project sales team for follow-up and tracking of project sales. Support them in final negotiations on annual rate contracts.

- Follow-up for sale closure. Provide referrals / testimonials, where required

- Planning of stock inventory at all the respective depots as per forecasting.

Tender Management

- Spot the right tenders and seek neccessary approvals for submission of the same.

- Prepare the Bid document while ensuring that the information being submitted is complete and accurate, along with necessary supporting documents and certificates, while meeting the tender requirements

- Seek Zonal Inst Heads approval on the commitment as well as the pricing

- Ensure timely submission of the bid and update the database. Provide contract document and security deposit to tender inviting authority if required

Customer Experience and Relationship Management

- Ensure timely resolution of customer complaints to the best of customers satisfaction.

- Closely work with marketing and R&D team to give the feedback from the market

- Ensure timely refund / replacements of damaged goods.

Commercial Management and Process Efficiency

- Co-ordinate with Commercials team to raise sales invoice

- Follow up with the customers for timely payment as per credit terms

- Ensure adherence to sales process & system requirements

People Development and Management

- Provide functional expertise and mentoring to SSO,PSO

- Set performance expectations, review SSO,PSO performance and provide constructive feedback

- Identify training needs for TSIs and ensure the execution of the required training programs in a timely manner

- Enable implementation of new systems and IT projects, ensuring compliance with all relevant processes and standards in the assigned state

- Differentiate performance and reward high performers, thereby building high performance work culture.