Job Purpose - Drive various initiatives planned for primarily internal customers i.e employees to help them imbibe the key values of customer centricity i.e responsible, sensitive, partnership. - Partner with the IT team in planning and providing for back end process and technological solutioning for complaint resolution management including back end data management, front end device support and Helpline management for complaints. - Audit, Advise and Guide all processes across the organization pertaining to Customer Experience Measurement. Lead the NPS for Retail. - Challenge the status quo on how add value to end customers basis the ever changing expectation of customers. Primary Responsibilities - Is responsible for driving importance and awareness of Customer Centricity across the organization through continuous integration and association with the various units/verticals/teams - Plan and Implement specific programmes meant to drive Customer Centricity within internal employees - Understand and develop IT solutions (with IT Team) that assist in delivering service/complaint resolution to end customers including H/L, TSO Tab Modules and Data Reporting and Analysis for data pertinent to Complaints - Network with Sales Teams across the Sales offices to drive better Customer Service with the front end officers. - Responsibility to plan and action the annual retail NPS that covers close to 23+ markets across India.

Mumbai

Asian Paints - Manager - Customer Centricity 

Asian Paints - Manager - Customer Centricity  ,Job Description for Asian Paints - Manager - Customer Centricity  in Asian Paints in  Mumbai for (1-3) years of experience. Apply Now!

Job Description for Asian Paints - Manager - Customer Centricity  in Asian Paints in  Mumbai for (1-3) years of experience. Apply Now!