Asahi India Glass - Regional Manager - Sales - North Region

1. To manage the Windshield Experts service network [owned & franchisee] as per company defined policies and achieve targets given by the company.

2. To achieve targets w.r.t. sales (glass and other products & services), network expansion, customer satisfaction (NPS score), payment collection & profitability. Ensure adherence to centre SOPs, ensure customer relationship, conduct local area promotions, ensure optimum inventory at centres and improve overall business of the company.

3. Sales, retail operations, insurance process, customer relationship management;

- Good communication in English, Hindi or / & local language(s);

4. Monitoring and reporting of market trends - industry, competition, practices etc.

5. Payment collection from customers - insurance companies, end customers, corporate/fleet customers etc.

6. Visit customers like insurance fraternity, fleet, corporate customers in the cluster as per plan

7. Resolution of customer complaints within defined TAT and implementation of countermeasures