Designation: Head Contact Center Location: Gurgaon Experience: 10-12 years in healthcare/retail/ecommerce/banking - Minimum 5 years in team handling position - Minimum team size handled 30 - Expert in analytics, logical reasoning and MIS - Expert communication skills in English, Hindi . - Handled minimum Rs 10 Cr sales revenue per month Job Description - Hands on experience with multi-level CRM like Salesforce. - Ability to set work flows and business process for the contact center - Monitor KPIs like OTR, OCR, AHT and conduct review on performance - Set incentives plan for better output of the agents - Conduct meetings with other stakeholders to improve bookings and footfalls - Training and Coaching the agents for increasing patient appointment bookings and footfalls - Set rules for marketing automation to increase conversion - Custodian of P&amp;L of B2C sales revenue - Work with digital team on lead quality and conversion

Gurgaon/Gurugram

ART Fertility Clinics - Head - Contact Center 

ART Fertility Clinics - Head - Contact Center  ,Job Description for ART Fertility Clinics - Head - Contact Center  in ART Fertility Clinics Pvt. Ltd. in  Gurgaon/Gurugram for (10-17) years of experience. Apply Now!

Job Description for ART Fertility Clinics - Head - Contact Center  in ART Fertility Clinics Pvt. Ltd. in  Gurgaon/Gurugram for (10-17) years of experience. Apply Now!