Business Strategy, Direction & Positioning
- Owner of the media strategy to be created by ARM for its clients.
- Oversee the management of paid search accounts through delegation to team members as well as hands-on management.
- Manage large-scale programs across multiple platforms
- Work with the Business heads to set the strategic vision for all SEM programs
- Analyse the results and provide optimization recommendations for live media
- Work on advanced analytics & direct overall media objectives and strategies that fulfil client business goals
- Be a trusted source for ongoing digital counsel and search education for the team
- Work closely with the Business heads to improve department process.
- Conduct keyword research
- Set up campaigns
- Maintain client budgets
- Monitor daily performance / Identify and troubleshoot issues
- Perform account analysis and optimizations to meet clients- ROI goals
- Create comprehensive client reports
- Identify new strategies and tactics for testing and make recommendations to clients
- Develop and test ad copy
- Follow quality assurance standards to ensure quality and accuracy
- Present performance results at client meetings
- Knowledge of the strategic direction of all accounts handled by his/her team.
Account Mining & Partnerships
- Get the team to work collaboratively with the media team to identify potential problems, and formulate recommendations.
- Contributing to pitch presentations from Media stand point.
Account Management
- Detailed knowledge of the media strategy formulated for different brands.
- Ensure effective and timely implementation of strategies
- Briefing and managing media and development teams
- Take regular feedback from the client regarding the quality of work and areas of Improvement.
- Attend important and strategic Client meetings.
Team Management
- Foster growth and skill development of team members and delegating responsibilities.
- Helping to drive innovation and efficiency within the team
- Internal communication to streamline and standardize service quality.
- Provide leadership of the account team and client, and ensuring best in class work is delivered consistently.
- Improving the tracking and monitoring of team members as they progress through their work and skill set, and providing supports such as counselling and extra training, where needed.
- Active participation in the hiring process as part of interviewing and assessing candidates for their team as per the requirements of the accounts.
- Keep a tab/lower the attrition factors within the team and advice and inform the management accordingly.
- Track and report the trainings required on various training modules and suggest improvement to the company
- Perform Quarterly Evaluation and Annual Appraisal for the team member periodically and update the HR and Management of the progresses
Driving Organization Culture
- Play an active and supportive role in driving the vision for the company in coordination with the other heads and communicating the same to the employees within the Team.
- Focus on Leadership actions impacting team member's performance to create better customer experiences and business results.
- Key focus on trying to plug any existing issues within the Organization as a whole.
- Setting the democratic leadership tone for the organization.
- Stay on top of all trends and maintain best practices.
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