Arm Digital - AGM - Client Servicing

AGM - Client Servicing

If you seek to be a leader in a company that builds on budding talent, unlimited hard work, and uninhibited appreciation, then we have the job for you.

We offer you a platform to lead a team of client servicing associates, collaborate with the minds of the company to create out-of-the-box strategies for customer satisfaction, and develop methods for effective communication between team members.

Age, total work experience, relevant academic qualification mean little to us in the face of motivation, self-confidence, innovation, and creativity. Be part of a progressive company that holds talent, hard work over experience, and creative innovation over tried-and-tested strategies!

Key Responsibilities :

- Lead the Client Servicing team comprising comprising 4-5 Assistant Managers

- Handle customer service operations for clients

- Ensure steady state customer service operations and strategize for effective team management and growth

- Track and identify high value clients, build strong client relationship and contribute to service enhancements

- Liaise with employees within client servicing department and marketing department to ensure all customer escalations are handled in prompt and efficient fashion

- Shoulder responsibility for maintaining open communication channel with team members and internal stakeholders

- Lead all weekly/monthly client conference calls especially for B2B clientele related to overall productivity

- Share all monthly reporting deliverables with senior management team for client servicing department