US Onboarding Manager Roles & Responsibilities: - Set and manage Onboarding team performance and give them direction, while ensuring smooth delivery of day-to-day operations (15 to 20 members team). - Leading a team of recruiters to ensure that overall delivery of services is within agreed KPIs and SLAs. Ensure high quality service. - Strong people mgmt. to manage and hold team together working in night shifts and track productivity if they work remote/home due to pandemic (e.g. Indian curfews are all at night during COVID- high impact). - Continuously strive to build a culture of high-performance. - Facilitate effective teamwork and builds collaborative relationships internally and externally. - Ensure that overall delivery of onboarding services to AMH Group Operating companies (Unifi) meets or exceeds agreed KPIs and SLAs defined and is within a strong internal control framework. Partner with the onshore business team to: - Forecast and plan for the hiring in advance. - Develop and track Service Level Agreements (SLA) to ensure service delivery excellence. - Drive process ownership in line with agreed target operating model - Strong reporting and ability to read data and give insights - Analyze issues that are highlighted by the OpCo managers and resolve them in a timely manner. - Ensure that all engagements with the customer are aligned, understood and that Customer needs are being documented and prioritized for action - Act as a point of escalation for critical/complex service issues - Engage a team which works for 7 days a week - build rotation plans within the team to ensure service delivery team is available based on the business needs. - Create a mindset of innovation aimed at constantly challenging the norm to drive business value - Responsible for ensuring a disciplined approach to operational excellence/performance management is in place and evolves over time. Desired Profile of Candidate: - Expertise in US onboarding, Knowledge of USA-geographical knowledge, time zones, a plus - Experience in working with US stakeholders and should have engaged with US candidates - Experience of supervising global teams in the past and ideally worked in an operations environment to deliver high quality outcomes and results. - Result oriented, with high level of motivation for self-growth, along with the drive for growing team members - Excellent stakeholder engagement skills and ability to communicate effectively with clients of all levels and with fellow project team members - Strong sense of Ownership - Creative ideas on social media, sourcing, refreshing pipelines, nurturing campaigns - Understands Talent acquisition tools and technologies - Knowledge on market trends on sourcing n screening techniques. - Volume hiring experience is a plus - Prefer candidates with good knowledge of sourcing techniques (e.g. social media recruiting and Boolean search) - Excellent verbal and written communication skills is a must - Prefer candidates with experience working with various job boards (Dice, Career builder, Monster). Must be able to work in US Shifts EST (6:00 PM TO 3:00 AM), Rotational Offs, Work from Office. Company Profile: - Argenbright Group have a legacy of 40 + years of world class operations with $1 billion+ revenue and 30000+ employees and based out of Atlanta, USA. - Argenbright group is now open in India and looking for smart, skilled, and motivated people to hire for our capability centre in Gurgaon. - We provide Shared services in HR, Finance, Accounting, Risk, Technology, Automation, Core Operations and other domain to operating companies under the Argenbright Group, both current and future acquisitions. Website: - https://www.argenbrightgroup.com/ - https://www.unifiservice.com/ - https://amberstone.co.uk/

Gurgaon/Gurugram

Argenbright Group - Manager - US Onboarding 

Argenbright Group - Manager - US Onboarding  ,Job Description for Argenbright Group - Manager - US Onboarding  in Argenbright Group in  Gurgaon/Gurugram for (10-14) years of experience. Apply Now!

Job Description for Argenbright Group - Manager - US Onboarding  in Argenbright Group in  Gurgaon/Gurugram for (10-14) years of experience. Apply Now!