Area/Territory Service Manager - Automobiles/Manufacturing Firm

Primary Responsibilities:

1. Oversee Spares, and Service function.

2. Establish policy /process /standards for After Sales activities as per SOP.

3. Shall be responsible for achieving Sales targets for spares and after-sales service.

4. Design and Implement AMCs plan for Customers.

5. Create Network for export service.

6. Provide forecast plan for generating Sales.

7. Enhance Customer satisfaction by ensuring all Service calls are attended to on time, Warranty Services are addressed within the stipulated time.

8. Focus to Increase Spares revenue.

9. Identify the training needs of all junior and provide training to enhance efficiency.

10. Manpower planning and support for After Sales.

11. Establishment of newly developed Machines.

12. To furnish input to R&D to improve on Design activities based on feedback from Customers & Market analysis.

13. Responsible for ensuring the expenses of Field Engineers are well within the budget.

Functional Competencies:

1. Product Knowledge

2. Project Management

3. Business Knowledge

4. Basics of Finance

5. Financial Perspective

6. Techno commercial knowledge

7. Process knowledge

Behavioral Competencies:

1. Change Orientation

2. Strategic thinking

3. Customer Orientation (Internal & External)

4. Result Orientation

5. Quality Orientation

6. Team work

7. Interpersonal skills

8. Problem solving skills

9. Analytical skills