Area Service Manager - Manufacturing OEM

Area Service Manager :

- Provide product quality feedback and interface with R&D/plant/vendor teams to resolve issues, if any

- Troubleshooting diagnostic capability based on Automotive electrical/ electronics. Resolution of Customer concerns, if any.

- Develop and maintain dealership service workshop standards through established guidelines/ processes/ Audits

- Improve Dealership capability by development and training of dealer service personnel 'Manpower'

- Guide dealer team to establish/upgrade/maintain Service 'Infrastructure' in accordance with updated guidelines.

- Establish, Sustain and Improve service 'Process' at dealerships for Better Customer Service Experience

- Provide guidance to Dealerships on Spares Ordering, Job Card opening, inventory.

- Readiness check for the Network under expansion.

- Provide regular customer feedback on product and competition.

- Warranty audit for seamless Installation of Charging Stations through Vendor/ Dealer personnel.

NOTE : Candidate should be passed out from Tier 1 Colleges only