Area Service Manager - Consumer Durables

Minimum Qualification: B.Tech

Job Specification:

- Responsible for shortlisting and onboarding of partners

- Understanding the per person productivity thus do the resource planning

- Knowledge and understanding to Right of Way (ROW) structure in the given area

- Knowledge and understanding of partner service list and therefore cost involved

- Co-ordination and driving partner Teams in obtaining ROW permissions within the defined timelines

- Driving, Guiding and mentoring partner teams in execution of MEN / FTTx network

- Responsible for materials availability with the partner teams

- Responsible for forecasting materials requirement for the cluster/Area

- Material reconciliation with partner teams from time to time

- Performance monitoring and audit of partner teams

- Network O&M - Maintain high level of SLA for Network uptime and MTTR

- Responsible for keeping CAPEX and OPEX under control as per approved costs for the Cluster/Area

- Responsible for Installations, Service requests and Fault repair

Policy & Process Compliance

- Ensure that the organisation's processes and policies are adhered to.

- Provide regular input to keeping our processes in alignment with our service philosophy - Easy & Simple.

- Provide input to business, field services and operations, training and quality teams as applicable

- Strict adherence to SOP and quality of work