Area Service Manager - Automobile

We are hiring ASM-Varanasi for OEM Bajaj Auto for Varanasi location.

Responsibilities:

- Handling territory as ASM.

- Step up the customer experience.

- Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth

- Product performance feedback and competition benchmarking.

- TPM Implementation at Dealerships and drive the Service agenda

- Tracking competitor activities and keeping abreast with the latest trends and requirements.

- Readiness for new products.

- Product failure report and analysis to HO team.

- Implementing Service Quality Systems at Dealers, branches & ASDs, evaluation and Improve - PDCA

- Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory.

- Service network/ Capacity expansion as per DSS norms - Dealers & ASDs.

- Control on Warranty Claims

- Promoting Sales by providing service support.

- Promoting Genuine Spares Sales.