Company: Our client ranks amongst India's largest and most respected apparel companies.  Designation: Area Manager - Retail Store Operations - Delhi  Location: Delhi  Qualification: MBA/PG Diploma in Marketing  Experience: 6 to 8 Years  Job Description:  - To deliver operations P&L through product, ambience, service while driving productivity across stores in West North. Will have to travel extensively to Rajasthan, Delhi and Noida.  Key responsibilities:  Sales and commercial performance of the stores in the area:  - Maximize sales and profitability  - Formulate and implement store strategies  - Control costs within budgetary guidelines  - Control and monitor expenses through efficient operations  - Prepare financial budgets for entire year  - Align each resources effort to support the store in delivering profits and ensuring good brand image  Market focus:  - Identify market share in the area and study competition visit markets and thru networks for malls, rentals  - Prospective sites and new site identification  - Identify internal and external commercial opportunities as and when they arise  - Promote awareness of local trading patterns, environment, competitor activities  Store Operations standards and management:  - Maintain the best retail standards as per the market positioning of the brand  - Ensure all stores are legally compliant  - Execution of SOPs for new and existing stores  - Involve right functional resource for specific activities  - Monitor and effectively deploy staffing levels across the stores and make a bench plan  - Identify seasonal promos, implement marketing promotions as per guidelines, maximize returns from promotions  - Provide inputs to the marketing team on the marketing calendar for the quarter  - Plan and organize for merchandise  Stock management:  - Perpetual inventory and global stock count to control shrinkages  - Prepare for new store launches in advance  - Execute new store openings as per the calendar  - Monitor store administration through weekly meetings and store visits  - Monthly business review with the Regional manager and cluster manager  - Give periodic feedback on products to buyer; participate in planogram review  People management:  - Participate in selection decisions of new employees  - Define KRAs for staff  - Ensure induction of new recruits and implement Buddy training system  - Ensure discipline and updation of staffing rosters  - Recognise the employees on fast track at mid term and participate in succession planning.  - Conduct appraisals and benchmark salaries  - Groom people through training sessions  - Conduct welfare activities and design incentive programs  Handle grievances:  - Customer service  - Use tools such as feedback books, mystery shopping and comments on the web for collecting feedback  - Review customer feedback to improve efficiency  - Monitor high level of service standards through store visits and surprise visits  Candidate Profile:   Desired Profile:   - Should have 6-7 years of Experience in handling Retail Operation.  - Ensure all customer complaints are resolved on time - within 72 hrs  Must Have:  - Candidate should be from retail and apparel background  - Should travel extensively  - Should have good communication skills.  - Should have flair for sales and good problem solving skills.  Interested candidates can send their resumes with the following details.  Current CTC: Expected CTC: Preferred Location:  Contact Person : Shilpa Nair | 022-25476846 | Mobile No. 08879252777 URL: www.vitasta.com Principal Consultant Vitasta Consulting Pvt. Ltd.

Delhi NCR

Area Manager - Retail Store Operations 

Area Manager - Retail Store Operations  ,Job Description for Area Manager - Retail Store Operations  in Vitasta Consulting Pvt. Ltd. in  Delhi NCR for (6-8) years of experience. Apply Now!

Job Description for Area Manager - Retail Store Operations  in Vitasta Consulting Pvt. Ltd. in  Delhi NCR for (6-8) years of experience. Apply Now!