Area Business Manager - Retail

Job Responsibilities:

- Provide inputs to the RBM to consolidate the potential sales in the region and develop the annual business targets for the respective regions

- Develop and approve the annual business targets of the franchise partners

- Develop and seek approval on the manpower optimization strategies for the retail function

- Provide inputs to the RBM to consolidate the potential sales in the region and develop the annual business targets for the respective regions

- Develop and approve the annual business targets of the franchise partners

- Develop and seek approval on the manpower optimization strategies for the retail function

- Study market potential, benchmark the competition in different cities and create plans for expansion and present the same to seek approval from the RBM

- Identify and conduct feasibility study on potential properties in the identified cities with the help of BD team

- Identify and conduct feasibility study on potential franchisee partners in the identified markets

- Create the ROI projections for the new upcoming stores and seek approval from the RBM

- Create and propose the annual budgetary requirements for new

- Create and seek approvals on annual marketing plans, BTL activities and budgets for regions/ stores

- Design & develop activity for the retail initiatives in stores and marketing support in terms of VM updation, gift with purchase introduction & promotions etc. with expected ROI calculations

- Create the annual overhead expenses in the region which include VM fixtures, travel expenses etc.

- Maintain a constant business relationship with the franchisee and act as SPOC to resolve operational issues and to maintain store ROI

- Ensure smooth operations in the store in coordination with all the relevant stakeholders like the store managers, admin, IRSG, Regional VM etc.

- Coordinate with internal Titan teams (IRSG, HR, Legal etc.) to operationalize a new store within the agreed timelines

- Design, develop, suggest and seek approvals on region specific schemes for potential seasonal improvement in sales

- Design, develop and roll-out regional schemes during an active national scheme within the defined budgets after due approvals

- Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings

- Ensure roll out, compliance and payments of the incentive schemes to the entire regional staff

- Provide manpower numbers to the HR teams for the new stores opened with due approvals from the RBM

- Conduct interviews to support selection of company staff and critical positions of franchisee staff in the region with coordination from the HR teams

- Manage the critical customer complaints and ensure quick resolution by engaging the relevant teams

- Suggest and seek approval from RBM in implementing new methods for quick service turnaround time

- Drive a culture of diversity, performance and transparency in the region and ensure the employees in the region are engaged.

- Mentor and develop staff using a supportive and collaborative approach.

- Ensure talent pipeline is created by succession planning for the critical positions in the region.

- Set Objectives for Report aligned to the organizational /functional.

- Liaise with HR on vacant positions.

- Conduct recruitment interviews for key positions in the region;

- Monitor the implementation of the Sales Training Program for the region