Area Business Manager - Gift Card & Loyalty/Prepaid

Job Title: - Area Business Manager - Gift Card and Loyalty

ABM is responsible for achievement of Sales & Distribution Target for Loyalty, Prepaid and Gift Card...

Sales & Distribution Targets:

- Has to ensure achievement of assigned targets on monthly/ quarterly basis for his territory.

- Has to ensure his team achieves their targets for merchant enrollment For VAS.

- Responsible for RTM of his Area - Channel specific and Product Specific.

- Develop sources of Hot Leads from various sources and acquired the merchant.

Relationship Management:

- End-to-end accountability of client requirements/issues/queries

Ensuring service deliverables within time-frame and meeting client expectations based on SLAs.

- Intra and internal team co-ordination, communication and delivery for changes/ new solutions/ system improvements.

- Working on quality enhancement reports for bench-marking and improvements.

- Process adherence, finding process gaps and ensuring improvements.

- Meeting clients for service deliverables discuss points of concern and push for enhanced deliverables.

- Maintaining reference documents for teams and top management references.

Training clients and internal teams for new projects - Self Help Portal, Pre-Post Update Alerts.

- Has to have high level of engagement with all the major stake holders in his territory- Top Merchants, Distributors and Institutional customers. Review the Distributor & Team performance from time to time and suggest corrective actions.

- Meet top merchants in the territory in both carded and non-carded segment and strengthen relationships.

Administrative:

- Ensure error free documentation of forms and KYCs from his territory.

- Ensure all the data requires from State Office / Zone are furnished on time.

- Review Daily/ Weekly / Monthly reports and take corrective action as required.

Coordination:

- Has to identify and suggest various BTL activities required in the territory.

- Closely work with Trade Marketing team to execute all the planned BTL activities.

- Train his Team to implement BTL Activities.