Architect/Manager - Capability Lead - ServiceNow

Responsibilities:

The ServiceNow Capability Lead is responsible for leading the architecture, design and implementation of ServiceNow based solutions.

Activities include:

- Define and create ServiceNow offerings and capabilities including areas of ITSM, Automation and Orchestration

- Drive capability strategy, positioning, roadmaps and plans to keep offerings relevant and updated

- Drive creation of unique value propositions leveraging ServiceNow and other leading industry platforms

- Ability to translate business requirements into capabilities that can be delivered with ServiceNow and show how this can provide business benefit and value

- Maintain current and in-depth knowledge of the entire ServiceNow stack or any upcoming product line

- Ability to navigate and orchestrate the ServiceNow partner, commercial, product and user management communities

- Development of business cases and implementation road maps

- Participate in the pre-sales process to understand customer business and technical objectives and product requirements

Desired Skills and Experience:

- Extensive experience of multiple ESM tools including ServiceNow and IT Service Management processes

- Hands on experience of multiple ServiceNow design and implementation projects

- Strong knowledge of all ServiceNow modules including Incident, Problem, Change, SLM, Configuration Management, Discovery, Asset Management, Service Request, Service Catalog, Automation, Orchestration, etc.

- Strong applied knowledge of ESM architecture, databases, reporting tools, middleware, security, monitoring and high availability systems

- Extensive experience in 3rd party tools integration, Web Services

- Experience with Requirements analysis and documentation, customizations, and data management including extraction, transformation and load using import sets and transform maps

- Experience in scripting languages such as Java, JavaScript, PERL, etc. and configuring system elements like Business rules, User Interface and Scripts

- Strong technical solutions architect in a consulting environment, including time supporting sales and managing technical staff and implementations

- Strong presentation, executive client management and business development skills

- Ability to build and manage a global team of consultants, architects and engineers

- Project Management knowledge with formal methodologies from PMI, PRINCE2

- ITIL certifications such as ITIL V2 or V3 Foundation