Archer Systems - Team Leader - Operations

Team Leader - Operations

Job Role (Brief description of the overall purpose of this role):

1) A Claims Admin Team Leader oversees a group of employees (Associate-I, II and Senior Associate) , control and motivates them to do their job efficiently.

2) Maintain the inter and intra relationship between the teams (India and US) along with all functions (MIS/Quality team / QSF and other operational functions).

3) He is responsible to set the goals for the team, grooming and development of the team and to evaluate the performance. The team lead's role is important to focus on continuous process improvement.

Responsibilities / KRAs (list down primary responsibilities for this role):

a) Team performance management reviewing various reports like COSEC, QC and productivity dashboards.

b) Review MIS, trackers, check the quality feedback, sharing the updates with the team

c) Making sure process SOPs are updated till date and the team members are aware of all the process changes.

d) Display the project management skills and bring out best productivity from an individual

e) Maintain Team's Avg. Quality @ 99.99%. Conduct regular one on one meeting, skip Level meeting Feedback. Maintain a recorded of Team's Training Hours & documentation at all point in time. Develop the individual for next level.

f) Co-ordinate within house team and able to conduct Training/Coaching session for the team. Conducting Employee Engagement activities for the team building and employee empowerment

g) Resolving the queries of team and co-ordination with US Team on Calls