ARCHER Systems - Process Improvement Manager - Black Belt

COMPANY OVERVIEW - ABOUT ARCHER

ARCHER Systems is a leading technology enabled legal services company that provides presettlement and post settlement administration services for single event, mass tort, and class action cases with the goal of helping claimants access their settlement proceeds more efficiently and quickly.

The company plans to continue leveraging technology and top tier talent to enhance customer service and offer new product lines and services.

ARCHER's core offering is post-settlement Healthcare Lien Resolution Administration and QSF (Qualified Settlement Fund) Administration and payments processing for multi-claimant (mass tort and
class action) litigation. Other services include claims administration, single event lien resolution,
probate and bankruptcy coordination, release administration, medical records review, and plaintiff fact sheet and other intake/census preparation and management. ARCHER enables law firms to focus on their litigation while ensuring that critical pre-settlement and post-settlement administration
documents, services, business analytics and reporting are handled efficiently and effectively.

The Manager - Process Improvement (Black Belt) role is specifically designed to facilitate process/performance improvement activities and quality scores using Lean Six Sigma methodologies.

- Black Belts will be working closely with the senior manager on various projects that drive automation, improved processes/quality, standardization, SOPs, and customer satisfaction.

- Additional duties include leading, coaching, and mentoring Green Belts, Process Owners, SMEs etc. in the use of Lean Six Sigma methodology. Serve as a strong resource to the organization on Six Sigma philosophy, theory, and application of tools and tactics by partnering with various stakeholders and leadership team to achieve corporate strategic initiatives. The goal is to reduce operational inefficiencies, Improve overall performance, productivity, and quality.

JOB RESPONSIBILITIES

- Lead a small team of analysts for various projects.

- Work closely with senior managers, process owners, SMEs to define the goal for improvement, the defects to be eliminated or improved.

- Primarily responsible for data collection, performance analysis and measuring progress by sharing metrics of findings.

- Monitor projects throughout the entire process ensuring timely and successful completion.

COMPANY OVERVIEW - ABOUT ARCHER

REPORTING RELATIONSHIP:

POSITION SUMMARY:

JOB RESPONSIBILITIES:

- For dependencies and conflicts, facilitate resolution by prioritizing deliverables and assign resources based on the direction provided by senior manager.

- Provide regular project updates and present data to the Leadership group.

- Develop strong working relationships with management, project team and other stakeholders.

- Build trust and create a clear communication channel to communicate findings and action items.

- Ensure team members are creating knowledge-based documents and documenting processes.

- Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.

- Other duties as assigned

KNOWLEDGE, SKILLS, ABILITIES

- Bachelor's degree required; Masters/MBA preferred.

- Black Belt certification required, external certification from an approved training program preferred; Project Management Professional (PMP) preferred.

- Self-driven & dynamic leader with 4+ years' experience with change management, project management, continuous performance improvement and/or data analysis, preferably in service industry.

- Demonstrated desire to learn new skills and drive changes in a positive spirit of cooperation and collaboration.

- Solid skills in data collection, aptitude for math and statistical concepts (formal class work in basic statistics preferred). Proficiency in statistical software preferred (e.g. Minitab, SPSS).

- Proficient with MS Office tools (e.g. Power Point, Excel, Access, Word).

- Should be able to mentor/lead improvement initiatives independently and collaborate with all requisite stakeholders in accordance with timelines provided

- Good experience in leading workshops/sessions on VSM and FMEA type of activities to identify process improvement opportunities

- Confident on leading Lean/Six Sigma training sessions independently on periodic basis

- Must have the knack of logical reasoning while identifying high impact process improvement initiatives and take them to closure and ensure continuous improvement by taking E2E ownership

- Attention to detail, including listening skills. Demonstrated formal/informal leadership skills with track record of results driven attitude through project management.

- Outstanding communication skills both verbal and written and ability to interact with and present to C-level executives and board members.

- Strong proven business acumen with problem solving analytical, and critical thinking skills.

- Enjoy working in a highly collaborative, fast-paced, and dynamic environment.

- Holds a valid US B1/B2 Visa and is willing to travel onsite for few months periodically.