Apollo Tyres - Manager - Business Quality

Main Responsibilities / Job Summary :

(Primary deliverables of a role and its scope)

- Driving Business Excellence led initiatives in Manufacturing and Corporate functions

- TQM excellence journey and challenging the Deming prize as applicable

- Monitoring & Reporting of Customer Complaints & related CPA (OEM & APMEA, other than India)

- MIS & Reporting, developing new standards/formats where needed

- Supporting implementation & integration of the quality management system (ISO/IATF related)

- Data analytics along with supporting/driving improvement actions

- Participate in teams for improvement projects in any function as and when needed

- Support/ Develop Standards/Guidelines on BQ/TQM initiatives

- To establish interface across the functions in entire product life cycle so as to meet Customer needs & expectations

- Failed Tyre evaluation at OE or/and Field, as needed

- Plant/Product and/or Process audits at Tyre/Tube Plants, as needed

- Need identification & updating of the IT tools/OE issues portal/APMEA field issue management portal on a periodic basis

Authorities:-

- To resolve, allocate, direct customer complaints about resolution

- To change/alter/revamp the system, processes to meet the organization's need

- To decide the reporting formats for processes, systems

- To highlight/hold/stop any activities, not in the interest of the customer

Main Purpose of Job (Why job exists/what it must achieve)

To drive improvements through QMS/QA and Business Excellence, Insights for various non-manufacturing departments - Sales, Marketing, SCM, Commercial & Export Markets

KPIs (Measurable parameters of the role) &

Dimensions (What is the span of the role)

- Quality performance for all projects/systems as per KPIs

- Quality Standards like ISO / TS 16949, ISO 14000, OHSAS 18000,

- OE issues resolution tracking, MIS & Support Tyre manufacturing process

- Timely reporting of BQ MIS

- TQM excellence status at Plants and Corporate

Skills & Knowledge Requirements (Abilities / Knowledge & Expertise in a field)

Knowledge (Technical / Functional)

- Knowledge of tyre as a product and its mfg. process, & customer specific requirements

- Knowledge of Excel, Power-point, Minitab, etc

- Quality Standards like ISO 9000, ISO / TS 16949, including core tools like FMEA/CP, MSA, SPC, PPAP, APQP etc.

- 7 QC Tools

Skills

- Observation & Analytical Problem solving

- Communication, presentation & Interpersonal skills

- Auditing skills on QMS Qualifications

- Bachelor of Engineering/ Bachelor of Technology

- MBA in operational Management or Masters in Quality Management (Desirable)

- QMS audit (min. Internal auditor)

Experience

- 8-12 years industry experience

- Tyre industry process & product knowledge, desirable

- Corporate experience