The National Operations Manager will be responsible for smooth operations of the business, managing the organizations support services, helping and creating organizational and program budgets in collaboration with the Business Head and Program Manager, and other misc. tasks.  Reporting to the BH and serving as a member of the Management Team along with the BH, Program Manager, this position's primary responsibility is ensuring organizational effectiveness by providing operational leadership for the organization's operational functions.  Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices.  RESPONSIBILITIES:  - Improve the operational systems, processes and policies in support of organization's mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.  - Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.  - Oversee overall financial management planning, systems and controls in SPECTRA centers.  - Management of Organizational budget in coordination with the Business Head.  - Organization of fiscal and legal documents across SPECTRA  - Supervise and coach Centre Manager on a weekly basis.  - Management of contracts and legalities related to Centers.  - Coordination with Regional heads for corporate relations, activation and key accounts.  - Work closely with sales and marketing teams to develop/up sell existing business.  - Maintaining competitor awareness to inform business management and development.  - Analyze Operational/Clinical/non clinical/financial/HR data to assist Management in sound Business Decision Making.  - Review, analyze, streamline all operational processes and best practices across SPECTRAs  - Monitoring various Key Result Areas (KRAs) for clinical & Non- clinical areas and streamlining the processes for improved KRAs.  - Reviewing the AOP for SPECTRA and suggesting changes wherever needed  - Review and analyze monthly and annual operational performance of all SPECTRAs.  - Be SPOC for all operational issues and drive Process Improvements across SPECTRAs.  - Provide operational management support to Business Head.   - Review P and L of all Centers.  - Standardization of discount policies in synchronization with the BH  - Tracking insurance and credit realization and act as a SPOC for TPA coordination, periodic evaluation of TPA personnel along with CHs, coordinate with insurance head of ASH  RESPONSIBILITIES BY FUNCTION  Operational Effectiveness  - Conducting monthly and weekly operational reviews across SPECTRAs  - Ensuring Standard Operating Procedures are followed  - Coordinating with regional activation managers to plan out activation calendar and conducting monthly review of the activities  - Ensuring corporate marketing team is aligned with the business plan and weekly tracking with all corporate managers  - Continuous periodic tracking of value added services across SPECTRAs  - Ensuring all consultant agreements are in place duly signed by authorized personnel  - Periodic meeting with consultants along with Centre Heads  - Conducting operations audit across SPECTRAs and ensuring fair level of audit is maintained  - Ensure high level NPS score is maintained by ensuring high quality service to the customer in synchronization with the Service Excellence Manager  - Institution of the request and ticket management system, follow up and tracking of the same.  - Supporting Service Excellence Manager to lay down service excellence SOPs  - Ensure adequate training and coaching is provided directly to all Centre Heads and team below.  Organizational Leadership  - Contribute to short and long-term organizational planning and strategy as a member of the management team.  - Oversee standardization of organizational policies and processes across SPECTRAs for operational excellence  Financial Management  - Oversee monthly and quarterly assessments and forecasts of each Center's financial performance against budget, financial and operational goals.   DESIRED PROFILE  MUST HAVE  - Commitment to customer services.  - Strong analytical, organizational and leadership skills.  - Excellent interpersonal skills and a collaborative management style.  - Knowledge of government contract management, experience in operations management implementing best practices.  - Demonstrated leadership and vision in managing staff groups and major projects or initiatives.  - A demonstrated commitment to high professional ethical standards and a diverse workplace  - Demonstrable ability to motivate self and staff across the organization and secure the co-operation and involvement of key internal and external stakeholders .  - Excels at operating in a fast pace, community environment.  - Ability to look at situations from several points of view  - Persuasive with details and facts.  - Delegate responsibilities effectively.

Hyderabad

Apollo Health & Lifestyle - National Operations Manager  

Apollo Health & Lifestyle - National Operations Manager   ,Job Description for Apollo Health & Lifestyle - National Operations Manager   in Apollo Health & Lifestyle Ltd in  Hyderabad for (10-15) years of experience. Apply Now!

Job Description for Apollo Health & Lifestyle - National Operations Manager   in Apollo Health & Lifestyle Ltd in  Hyderabad for (10-15) years of experience. Apply Now!