Apex Funds - Manager - Client Services - CS/CA

Company Secretary - Client Services Manager

CTC : 20-30 LPA

The role and key responsibilities :

- Plan, coordinate and completion of administrative tasks, Management Reporting and Statutory Reporting of corporate entities to ensure the team complies with all of its regulatory obligations and requirements.

- Implementation of entity customer specific procedures in relation to the administration and reporting requirements.

- Coordinate & monitor Global Outsourcing work, alongside Vice Presidents in Mauritius and report progress into Senior Vice Presidents and directors in Mauritius, with the aim to deliver a global client service to a predominantly India focused client base.

- Participate in leading the development of India specific products such as GIFTs, Funds Solutions, ESG, Corporate Solutions as well as any innovative product lines as part of India onshore and GIFTs offering.

- Ensure that client responsibilities are managed effectively and to agreed client, best practice, regulatory and statutory deadlines.

- Lead and mentor team members.

- Plan and coordinate audits alongside the accounting team.

- Oversee monthly, quarterly, annual NAV's, annual statutory financials statement and ensure sign-off from Mauritius Vice Presidents and Directors.

- Responsible to monitor the overall economic recoverability of each account under his / her management through close monitoring of the recoverability report through dashboard and carry out under / over recovery exercises alongside the Management and Finance team on a monthly basis.

- Develop and implement best practice on all processes to add value to the services offered to clients.

- Ensure response to client within 24 hours. Where urgent, coordinate for immediate response. If work require more than 24 hours to respond, to provide an indication of when response will be provided.

- Ensure the right resources are assigned to each client portfolio in the day-to-day servicing and monitor the financial recoverability on such accounts by taking into consideration the revenue generated from such account, the profile / chargeable rate of the resources assigned and the maturity profile of such clients.

- Closely monitor debtors and ensure prompt recovery / settlement of any amount due within a reasonable timeframe and liaise with Management as required.

- Develop and implement best practice on all processes to add value to the services offered to clients.

- Plan, develop and implement strategy/goals for the teams under your management to meet agreed organizational plans and strategy.

- Provide a tailor-made service by establishing work plan for new client setup and transitions.

- Review Fund shareholders' agreements, PPM's, constitutions, subscription book and other materials from an operational angle as required.

- Manage various operational aspects associated with client relationships.

- Pro-actively maintain a sound rapport with clients by following up on services offered by AFCS and request feedback on services and improvements required.

- Constantly review client utilisation of deliverables and eliminate unnecessary service where appropriate.

- Monitor internal service delivery levels against established standards (contractual Service Level Agreements).

- Establish and document business contingency plans for all areas of responsibility.

- Facilitate new business installations and manage all phases ensuring timely and accurate completion.

- Monitor and report internally to management / Board on operational issues, opportunities, development plans and achievements.

Management and co-ordination of resources, including :

- Team structure and dynamics

- Recruitment

- Performance management, development and mentoring

- Succession planning

- Formalise and maintain contracts and role descriptions

- Perform other duties as necessary to support the strategic development of the client team including client meetings, new business pitches and new business proposals.

- Travel and meet clients, as and when required, to enhance proximity with clients and manage client relationships.

Skills required :

- Preferably degree-educated: Chartered Accountant or equivalent/relevant qualifications with minimum 10 years of relevant work experience (big four, large accounting firm, bank, FS institution)

- An entrepreneurial mindset, with outstanding organisational, relationship management and leadership skills

- Excellent time management and planning skills to deliver against agreed deadlines and objectives.

- Ability to present ideas in user-friendly, business-friendly and technical language

- Customer centric and problem solver

- Ability to effectively prioritize and execute tasks in a fast-paced environment

- Excellent English - verbal and written