Aon - Associate Director - Wealth Sector Service Delivery

Business Overview :

Work Description/Role Summary : (Brief 4-5 line description of the role )

Role overview: (Detailed role description 10-12 lines)

Aon Health & Benefits offer market-leading consulting, broking and delivery services to clients and their employees across organizations of all sizes, geographies and industries. These offerings include: end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approach

- IND Associate Director - Service Delivery is accountable for the overall management of client services and colleagues within the group. Portfolio would include different products & services globally in Wealth Portfolio.

- The IND Associate Director - Service Delivery is accountable for meeting or exceeding client's delivery expectations to ensure satisfaction, and the retention and future expansion of business. For new client relationships, the IND Associate Director - Service Delivery is responsible for establishing the client relationships prior to live date, as well as preparing for the ongoing environment

Accountable for all deliveries at a regional level

- Deliver projects & deliverables through direct reports with a span of 10-15 team members (including IND Sr Manager - Wealth - PA Operations) and ensure adherence to timeline, quality, cost

- Ownership of Manager's career path, succession planning and performance management - Focuses on enhancing technical & personal effectiveness through training, education and coaching

- Ensure job rotation of colleagues to facilitate learning

- Manage people managers, careers, attrition, and Employee engagement

- Manage and own stakeholder relationships and acts as first point of escalation for projects

- Identify and promote job exchange opportunities outside of business unit

- Business Development - showcase operation center capabilities across organization, source new business

- Drive operational efficiencies through quality, technology, automation and standardization initiatives

- Responsible for efficient resource allocation, capacity and budget utilization to ensure profitable delivery

- Work closely with IND Sr Manager - Wealth - PA Operations to track critical financial and operational metrics with a view to meet unit objectives and drive operational excellence.

- Leverage best practices followed in other operations groups in Consulting operations across the globe and introduce the same for the team.

- Risk Analysis and mitigation - Understanding of high impact risks, develop mitigation plans and governance

- Succession planning for critical roles

- Training needs assessment for wider team

- Collaborate with support functions - TD, Quality, HR etc. to drive initiatives

- Facilitate Research & Development activities - support in developing white papers, product development, insights, marketing collaterals etc.

Skills & Knowledge:

- Excellent interpersonal, communication skills

- Proven multi stakeholder management experience

- Strong Program and Portfolio Management experience

- Adaptability to a changing and high growth environment

- Excellent Problem solving, Analytical skills, Result Orientation

- Demonstrated Change Management capability for self and teams

- Management of Portfolio specific business needs.

- Acumen to increase business depth and quality.

- Client management/ relationship management

- Ability to understand end consulting solution

- Leverage technology to bring efficiencies and improve quality

- Contribute to improving technology solutions and its applications

- Identify new technology & tool requirements and acquire/ develop process knowledge

- Experience in handling large teams

- Ability to work independently in a dynamic and rapidly changing environment and manage multiple priorities

- Plans and organizes work where the complexity or volume of activities requires considerable co-ordination

- Stakeholder Management. Flexibility to work with gross geographical teams . Self-motivated and has the ability to deliver on stretch targets

- Displays big picture thinking, as a strategic contributor to the broader business strategy

- Pension Domain experience

- PMP Certification

- Global Transition exposure.

- Demand Supply Forecasting experience