Anunta Technology - Manager - Customer Experience

Deliverables of CEM

- Customer Engagement and Service Level Management

- Business requirement analysis, real time business expansion

- Technology and Business change management, Cost analysis

- Service Improvements and Collections and Cost analysis

CEM Controls following

- Communication and engagement model development

- Governance, Reporting, Reviews, Risk mitigations and escalations

- Trend Analysis, QBR's BRD inputs, Capacity inputs

- Operations and Design team engagement and business reporting

- Business impact analysis

- Accountability on critical changes, communication, and business restoration

- Regular capacity reviews, Focus on quality metrics

- Identifying critical paths in delivery, inputs for design change

- Periodic collection tracking and reporting, Cost analysis in reporting