Analyst - Workforce Analytics & Business Intelligence

Job Title: Analyst - Workforce Analytics & Business Intelligence

Job Summary:

- Support and drive the development of Capacity/Workforce Planning & Analytics capability from, working closely with the Operations and Phones group.

Examples include but not limited to:

- Build and maintain Forecasting & Capacity planning models

- Provide analysis and Key insight related to Operations

- Build, manage, enhance and automate BI reports related to Forecasting & Capacity Planning

Primary Responsibilities:

1. Create and own volume forecasts & capacity plan models

2. Analyze data for capacity optimization

3. Analyze Internal Metrics and performance data & recommend solutions for decision making at highest levels

4. Build, manage, enhance and automate MIS reports related to Forecasting & Capacity Planning

5. Work with senior leaders and generate insights that aid key decisions relating to Operations efficiency and Workforce plan optimization

Desired Candidate profile:

The ideal candidate will have 3-5 years of directly related experience in workforce planning

- Expert in tools related to forecasting and BI reporting - (MS Excel, SAS, SQL etc.)

- Proven ability in building and enhancing Workforce planning models and frameworks

- Demonstrated ability to build Workforce plans working with leadership towards enhancing optimization and efficiency

- Good communication and interpersonal skills

- Strong time management with ability to meet deadlines

- Ability to deliver projects independently

Excel under pressure

- Masters degree in Statistics/ Economics