Analyst - Process & Strategy - Retail Asset Product - Financial Services

Roles & Responsibilities :

- Explore process optimization methods through automation or policy changes for improving zero ops scorecard

- Make customer journey processes more efficient resulting in better customer experience and reduced E2E TAT

- Identify improvement in end to end processes through removal of non-core activities, increase in efficiency through new builds and parametrization

- Drive the yearly budget and YOY reduction in total processing cost

- Work with credit, collection, product and policy teams to improve end to end process and portfolio quality

- Drive end to end innovation implementation from POC, designing to launch and adoption of the build

- Retrospective analysis of journey processes, analyze the data (Eg. rationalization of deviations and skewness of file flow at a particular level) and suggest measures to improve the quality of processes

- SOP creation & modification, identifying risks and taking proactive action

- Demonstrate expertise in getting industry benchmarks and suggest ways to resolve gaps between current and industry benchmarks

- Work closely with Planning & Monitoring teams to ensure SLA constraints are met and take actions to resolve any breaches

- Leverage industry practices to suggest ways to match company practices with industry benchmarks

Secondary Responsibilities:

- Work with business teams and credit teams to drive adoption of the builds/changes implemented

- Liase with the product team and projects team on effective manpower planning to land the builds on time

Managerial & Leadership Responsibilities: Improvement in zero ops scorecard