Analyst - MIS & Retention - Life Insurance

MIS & Retention - Analyst - Life Insurance

- To assist renewal collections across all buckets using statistical tool, timely data allocation and accurate reporting.

Key Responsibilities :

- To create & share Persistency performance reports for all stakeholders

- To Monitor and analyze mode change performance and provide inputs / raise escalations on any deviations

- To ensure timely allocation of data to Call center & Field teams

- To ensure timely collation of VOC from all input points and derive insights to improve collections across all touchpoints

- To ensure accurate & timely report sharing as per the defined grid

- To monitor suspense bucket & ensure data gets allocated immediately to Policy servicing team & Call center team for quick closure

- To share timely inputs to sales team on RKR activity

Specific Authorities (Financial & Non- Financial) :

- Authorized to create & upload bills of vendors at first level for services taken