Analyst - Digital Insights - Retail

Title: Analyst, Digital Insights,

Experience: 5-10 Years

Location: Bangalore

We have an opening for Analyst, Digital Insights role with the Retail company in Bangalore.

We look candidate with 5+ Years in Consumer Goods or Customer Services.

Key Performance Indicators of the Position:

Processes

- Review current report inventory and identify opportunities to automate dashboards.

- Build and monitor weekly, monthly, quarterly and ad-hoc reports to highlight any relevant findings.

- Update contacts/data based on client feedback

Analysis

- Analyze aggregated social landscape and Facebook Insights data

- Compile key findings and develop management-level reports to communicate insights

- Identify and communicate trends and emerging issues to internal and external teams.

Customer Service

- Deliver applicable weekly, monthly, and quarterly reports to clients and management

- Successful completion and timely delivery of materials for monthly commercial performance reviews

- Coordinate with CSM management team to report and escalate issues as needed.

Knowledge

- Maintain knowledge base of information related to branded digital efforts to ensure CSM Operations teams are aware and educated to handle consumer inquiries

- Training of applicable team members to ensure consistent delivery.

IBS Model

- Participate in routine meetings, presenting relevant information as applicable

- Lead discussions about CSM and team and BSC Service Model

- Maintain process maps related to area of expertise

Qualification:

- Bachelor's degree required (emphasis in business/marketing or related field), MBA Preferred.

- Minimum of five years experience in consumer goods and/or customer service environment required.

- Experience with Social Media monitoring and knowledge of industry best practices required. Knowledge of and experience using APIs to call data strongly preferred.

- Advanced proficiency in Microsoft Excel, highly skilled in data analysis and experience with management level report writing required.

If Interested candidates kindly, share your updated resume or refer your friend who is having relevant experience.