Amtex Systems - Client Partner

Amtex Inc is a $100Mn IT/ITES player with presence across technology consulting, data sciences, implementation. Amtex group also has presence across cognitive AI, social media, impact products for the state of Tamil Nadu and Meghalaya, gaming. The candidate will work closely with the promoter and customer success manager to maintain and embellish enterprise relationships. Candidate will be responsible for upselling, cross selling besides being the voice of the customer internally.

Client Partner will be responsible for managing & growing multiple customer accounts, while cultivating positive customer experience & long-term relationships. Individuals in this role will need to have good customer focus and communication skills in order to maintain positive relations with customers.

Role & Responsibilities:

1.Be the Voice of the customer

2. Identifying the key factors for customer success to drive Account growth & positive customer engagements for longer-term

3. Ensure all customer touch points are handled as planned - onboarding process, monthly steering, quarterly c-sat, onsite visits, closing-the-loop on client feedbacks, etc.

4. Working with Program teams to ensure the promises being made in all customer engagements are on track & exceeding expectations

5. Handle any customer escalations from initiation through resolution

6. Implementing best practices for customer account growth, positive customer engagement & long-term relationships

7. Proactively identifying customer risks at every stage and working with the Leadership Team to execute the defined risk-management plan.

Who Should Apply?

1.You are currently managing multiple Customer Engagements of 40-60 people teams, $5m- $10m accounts and have been accountable for end-to-end Customer Success.

2. You are currently serving as Single Point of Contact for client relationships (expectations, communications, negotiations, escalation, feedback, etc.) in your role.

Job Requirements/Qualifications:

- MBA from a reputed institute - BE, BTech from a reputed institute

1. 10 to 12 years of experience, including 3+ years of experience in managing multiple customer engagements

2. Previous experience in B2B client relationships, in IT consulting, growing small engagements into large long-term relationships

3. Proven ability & track record in establishing confidence and trust with customers, leading to high c-sat & positive long-term engagements

4. Good knowledge of Technology (preferably Cloud, Enterprise Mobility)

5. Strong logical, analytical and problem-solving skills