Specialist - Talent Acquisition at AMSPL India
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AMSPLINDIA - Circle Head - Managed Services (18-25 yrs)
1. E2E management of Managed Services Operations
2. Experience required in Mobililty - 2G, 3G & 4G.
3. Full responsibility for Managed Services organization in Circle
4. Delivery of the contracted services in the designated geographical
5. Meeting the contracted KPIs in the designated geographical
6. Field Operations, Project Manager, and Circle D&P Team
7. Customer satisfaction
8. Services and infrastructure
9. Ensure Delivery of the Contractual Commitments
10. L1 of escalation for customer complaints and major network incidents.
11. Analyze structural problems in the networks, set improvement plans and follow-up.
12. Agree on Individual Performance Management (IPM), Performance Bonus Plan (PBP), and Competence Development Plans for all employees in the designated geographical area. Perform yearly performance appraisals of the employees.
13. Responsible for Dialog results.
14. Co-ordination with the National Function Heads (D&P, O&M, IN-VAS, Programs), and Regional Account Manager about strategy and process deployment
Amit - 9810900610