Job Summary: Business Account Manager is responsible for smooth customer onboarding and creating an ecosystem for happy and satisfied customers. Account Manager shall be responsible for cross sell and upsell from existing customers and act an a bridge between delivery team and Customers to remove the roadblocks. Key Responsibilities: 1. Escalation Management Coordinating between customer and delivery/ support teams for facilitating, bridging the communication gap and managing escalations to gain the customer Trust. 2. Relationship Management Maintaining a good relationship with customers to get the blockers removed, get insights and references. 3. Upsell To be able to understand the domain, technology, product (use-case) and features. 4. Cross-sell Should be able to work on leads to generate interest and opportunities; do manage opportunities and sail-through the customer's buying process to close deals. Prerequisite Skills for the Role: Ideally someone who is comfortable in understanding and using technology/solutions and relative jargons, but someone not averse to understanding Technology would also work for us. KPIs : - On-boarding / Retention / Feedback/ Up Selling - Cross Selling - Account Farming - Cross-sell/ Up-sell - Own a customer post sales closure - Customer On-boarding - Coordination in Project Implementation - Regular Customer Feedback - Customer Payment success in Coordination with Finance Team - Understand business requirements - Coordinate with Engineering team in implementation - Sales Support to Sales Managers - Internal Product Feedback to Product Management Team on regular basis - Pre-sales Activities Education&nbsp;- Bachelor in IT / Computers / EE is Mandatory About Us: Ameyo [A flagship product of Drishti Soft Solutions] is the market leader in Omnichannel Customer Experience (CX) and Contact Center solution in cloud and on-premise. Ameyo Call center software helps brands of all sizes to create a great customer experience. The Ameyo Customer Experience solution powers optimal customer journeys consistently across all touch-points, channels, and interactions to nurture customer retention and advocacy. Ameyo is trusted by over 2000+ customers across 40 countries. Our key customers are Zomato, Swiggy, Foodpanda, Amazon, Flipkart, Jabong, Myntra, Ola, Uber, WNS, Emaar, Standard Chartered Bank, HDFC Bank, Wipro, Mphasis, Reliance Jio, LG, Acer, Chase Bank, Kingdom Bank etc. Please browse www.ameyo.com to know more.

Bangalore

 Ameyo - Business Account Manager 

 Ameyo - Business Account Manager  ,Job Description for  Ameyo - Business Account Manager  in Ameyo in  Bangalore for (6-13) years of experience. Apply Now!

Job Description for  Ameyo - Business Account Manager  in Ameyo in  Bangalore for (6-13) years of experience. Apply Now!