Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description American Express is a global services company and the world's largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading-edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests. American Express for a 9th consecutive year has been voted among India's top 10 workplaces by the Great Place to Work Institute. In recognition of our consistent performance, we were nominated to the Great Place to Work - Hall of Fame- . At American Express, we serve customers, not transactions. We- re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years. A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers. Come join us and realize your potential. Job Description: This exciting Team Leader role is the coach to a team of highly skilled and motivated Customer Care Professionals (CCPs). As an inspiring coach, the Team Leader will set team and individual performance goals and use performance metrics and be reporting to drive performance and business results. They will monitor customer interactions to ensure extraordinary service and will provide consistent and ongoing coaching and feedback to ensure their teams are performing at their highest levels. Our Team Leader is an entrepreneur who is an advocate and supporter for both their employees and their customers. They thrive in ambiguity and constantly strive for continuous improvement. They are intellectually curious, constantly seeking information about their team, the business, the industry, and they share a passion for growth and knowledge with their teams and peers. The Team Leader is responsible and accountable for delivering Operation Effectiveness and Excellence. As a Dispute Gate Team Leader, you will receive enhanced training to build your expertise in managing customer disputes and utilizing this knowledge to lead your team. This new CPS Disputes Gate (DGT) Team will allow American Express to centralize the disputes process in a way that benefits our customers and enables us to more effectively leverage our quality of service. This position operates in a 24/7 environment, including working in shifts and on weekends. On-Going flexibility is required. Qualifications: - Existing permanent Team Leader in the GSG - Demonstrated superior communication/interpersonal skills - Strong analytic skills and close attention to details - Ability to handle and effectively resolve all Dispute escalations for team - Proven ability to handle multiple priorities, work in a fast-paced environment and make decisions quickly - Flexibility in schedule - A natural and inspirational coach - a proven motivator of people - Passion and experience in the delivery of premium customer service - Effective mediator and creative/dynamic thinker - Proven ability to drive improvements in team performance - Proficient in Microsoft applications such as Word and Excel - People leadership experience preferred. Job type- Full Time Industry Type - Customer Care #NOLI

Gurgaon/Gurugram

American Express - Team Leader - Customer Care 

American Express - Team Leader - Customer Care  ,Job Description for American Express - Team Leader - Customer Care  in American Express in  Gurgaon/Gurugram for (4-8) years of experience. Apply Now!

Job Description for American Express - Team Leader - Customer Care  in American Express in  Gurgaon/Gurugram for (4-8) years of experience. Apply Now!