Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

This exciting role is within the GBS CoE team and supports the Global Marketing Operations (GMO) with US Marketing campaign set-up needs of the Campaign Management Team. In this role, as Sr Service Delivery Leader, the individual will be responsible for partnering with various teams across GMO teams and US Marketing teams, and ensure accurate, complete and compliant marketing offers set-up.   Campaign Management Team (CMT) is part of the GMO organization and the Mission is to provide best in class Campaign Management support to facilitate flawless campaign execution. CMT's primary role is to partner and collaborate with Marketing to ensure accurate set-up of campaigns/offers.   The team is responsible for managing the end-to-end execution of campaigns that enable all card acquisition across all solicitation and response channels.   The position will oversee the following activities :  - Manage day to day campaign set-up requirements ensuring on-time set-up in multiple components with zero defect, working closely with CMT Consultants, marketers and other GMO teams  - Lead and inspire the team with clear goals and drive high performance   - Ability to report on process control metrics, which enable defect free campaign set up process   - Manage, direct and support all delivery scope for the project and be the functional intermediary between the Marketing, CoE and other stakeholders   - Manage overall Governance meetings, communications and relations among all leaders  - Monitor the campaign volume and load balance the workload for the team   - Manage Quality Assurance process and ensure defect free set-up and proactive approach to issue prevention  - Promote and deliver on innovative ideas for continuous process improvements to the end to end campaign set-up process  - Presentation across teams and leaders on CMT accomplishments, process enhancements and new ideas   - Meet with business stakeholders on a weekly basis to review performance, understand priorities, and resolve any issues or concerns   - Build strong relationship and showcase CoE value-add to the GMO and Marketing team through thought leadership and accomplishments sharing  - Manage capacity needs and forecasting for the process   - Responsible for the feedback of the CoE customer satisfaction survey and execute action plans to improve delivery between the CoE and Business team  - Responsible for any course correction if required based on the feedback   - Support in any kind of new business activities and GO LIVE   - Stabilizing of any new processes and set measureable metrics post discussion with the customer  - Publish required reporting, including but not limited to real time project status, campaign metrics, capacity usage, capacity projections, etc.   - Lead all support required for periodical Audit and PRSA needs associated with the campaign set-up process   - Support Exec teams in strategy building exercise   This role may be subject to additional background verification checks.  Positions in Risk Management lead the development of credit, operational, enterprise, and fraud policies designed to profitably grow the portfolio, while ensuring excellent customer experience. These policies utilize mathematical models and other techniques to understand and predict customer behavior. At the manager level, the employee does not have a people leadership role but is often viewed as an emerging expert in the field. Focuses on resolution of complex problems. Conducts analyses, recommends changes to policies, and establishes procedures that affect immediate organization.  Qualifications :   - 7 - 11 years of experience in campaign management, analytics and operations  - Should have demonstrated people leading qualities in previous roles and must have strong business acumen and hands on capability experience   - Experience consulting with business owners and recommending appropriate solutions based on clear understanding of business needs to streamline the process  - Graduate / Post Graduate in Engineering, Statistics, OR, Management, Science or other quantitative disciplines   - Experience in Credit Card industry preferred  - Strong working knowledge of Campaign Management life cycle  - Advanced Excel skills, such as use of pivot tables, thorough knowledge of Excel functions, visual formatting techniques for user-friendly performance dashboards  - Business & Domain Knowledge - Finance - Banking & Credit Cards   - Strong strategic thinking and problem-solving skills   - Strong written and verbal communication skills, including ability to translate/explain complex data concepts for different audience   - Strong analytic background and proficiency in Proficiency in the usage of SAS Enterprise Guide (SAS EG), SQL and strong understanding of relational database concepts (RDBMS)   - Familiarity with reporting capabilities & VBA programming is highly desired  Job type- Full Time  Industry Type - Operations   The Apply Button will redirect you to website. Please apply there as well.  #NOLI

Delhi NCR

American Express - Service Delivery Leader - US Campaign - GBS CoE Team 

American Express - Service Delivery Leader - US Campaign - GBS CoE Team  ,Job Description for American Express - Service Delivery Leader - US Campaign - GBS CoE Team  in American Express in  Delhi NCR for (7-11) years of experience. Apply Now!

Job Description for American Express - Service Delivery Leader - US Campaign - GBS CoE Team  in American Express in  Delhi NCR for (7-11) years of experience. Apply Now!