American Express - Service Delivery Leader - Project Management - Procurement

Job Description :

- This position will be required to develop project plan, helping define tasks, deliverables and timelines, create and maintain Issue Log, change management Plans - Understand the new business process and application requirements at the appropriate level to influence the future business process design and help build requirements

- Provide guidance to others within American Express w.r.t. to process, control activities and ensure exceptional levels of customer satisfaction for internal customers - Builds sustainable relationships with internal customer base through interactions and reputation as source of expertise - Extensive interface with international customers to drive issue resolution / customer satisfaction - Provide Issue Resolution/ Business Consultancy to Customers

- Handle escalations from International Customers / Business Partners related to Project

- Ensure high degree of team cohesiveness & engagement and manage attrition proactively to avoid customer impact

- Leads by example to motivate cross-functional team members and provide team guidance in supplier/market analysis, utilizing unique procurement practices/tools to capitalize on business opportunities

- Drives results cross functionally, cross business units and across the Blue Box that have a major impact on American Express- revenue and profitability

- Ensure compliance to standard American Express project management methodologies - Facilitate requests for system enhancements, technology integration and support This role may be subject to additional background verification checks.

This role may be subject to additional background verification checks.

Qualifications :

Post Graduate with 12+ years of proven experience in Project Management

- Should be able to lead complex projects including processes managed by the third party vendor

- Should have experience of managing a team with at least 1-3 DR's

- Have end to end knowledge of procurement operations

- Prior Experience of Working on Procurement ERP Platform like Ariba, Oracle, SAP etc is a preferred

- Knowledge of operational metrics, dashboard reporting, driving SLA driven deadlines and operations is a pre-requisite

- Excellent executive presence with strong communication skills including presentation, verbal and written communication, fluency in English is a must

- Customer management/ customer interface with experience and ability to proactively anticipate customer needs and identify their specific requirements

- Frequent contacts with internal/external customers and other company representatives at all levels of management - Prior experience of managing relationships with global customers atleast 2 Band levels higher would be an added advantage

- Requires frequent contacts with international customers which at times are difficult, requiring a balance of assertiveness and tact

- Should be flexible to work in the shift environment

- A prior exposure to the Procure to Pay domain including analyzing, negotiation, sourcing, contracting would be preferred.

- In depth knowledge of AXP businesses a plus

- Strong written and verbal communication skills, including ability to distill complex issues quickly, effectively communicate strategies, and summarize key points and implications

- This individual must be fully competent to act as a face to the customer and provide guidance, insight & direction to multiple stakeholders in arriving at decisions involving highly complex, very difficult, non-routine, ambiguous, or higher-risk activities.

- Strong strategic thinking skills, with the ability to identify and assess key drivers of success, implications of alternatives and recommendations for execution

- Customer orientation /ability to empathize with the customer

- Demonstrated high performance in the previous organization

- Demonstrated ability towards troubleshooting and query resolution. Must be detail oriented with good problem solving skills - Exposure to quality tools like six sigma, quality tools etc. is preferred

- Driving cross functional projects / assignments at department / center level, implementing Six Sigma rigor, process improvements, process and customer engagement.

- Demonstrated understanding of business, financial, and economic ramifications of various third party actions and alternatives in order to recommend appropriate actions

- Ability to collaborate and drive decisions in spite of divergent objectives of the stakeholders involved including third party vendor supporting the operational processes