American Express - Service Delivery Leader - Product Analytics

- Product analytics measures and tracks the key metrics of each B2B, Card and lending product and undertakes bespoke analytics to enable decision insights. Product profitability, Membership rewards analytics, Product upgrade strategy, Customer life-cycle and Vintage analysis are some of the key areas of focus.

- The candidate will report into a Director and will lead a team to partner closely with leaders across Commercial Product Organization to provide best-in-class analytics to facilitate well-informed and effective decision making.

- Beyond the primary role as a people leader, this position requires the ability to drive strategic thought leadership on a wide-range of business priorities, lead and coach team members on how to deliver impactful insights, identify and promote global consistency & synergies where necessary.

Key Responsibilities include :

- Leading a high performing team and ensuring a close collaboration & partnership with regional & global stakeholders

- Delivering data-driven insights to stakeholders to uncover trends and underlying drivers of growth and profitability to inform business strategy

- Create customer clusters through sophisticated segmentation and deploy customized solutions / product recommendations

- Closely collaborate with business partners to maximize the business value of solutions with innovative platform and intelligence enhancements

- Driving ongoing process improvements to reduce cycle time, increase accuracy and improve transparency

- Partnering with numerous regional teams to drive innovation, best practices and global synergies

Qualification :

- Strong business and financial acumen, with solid quantitative skills and creativity in developing insightful analytics. Credit card analytics experience preferred

- Excellent communication, presentation, influencing and partnering skills

- Strong process management orientation with a proven ability to drive results across multiple projects simultaneously in a fast paced and highly matrixed environment

- Ability to make complex prioritization trade-offs and tactical decisions using sound business judgment, analytical and reasoning skills

- Interest in state of the art analytics and Business Intelligence tools

- Proven ability to attract, develop and lead a high performing and engaged team

- Strong relationship management and team orientation; ability to lead and influence others in a cross-functional environment

- Strategic thinker who can partner with key stakeholders to drive the direction of the business

- 8 years of relevant work experience and preferably a Master's Degree or equivalent