American Express - Service Delivery Leader - Insights Products & Data Capabilities

Objectives :

Lead a team of business systems analysts through in depth knowledge of a business & product development platform & project management.

Responsibilities

This opportunity is in the fast-growing American Express Insights Products & Data Capabilities team that is developing new business opportunities, launching new products and services, and expanding product distribution to support merchant value and drive revenue growth. The team is focused on meeting the business needs of our merchants by creating information products and services that leverage the American Express closed-loop data. Ever since Insights Products & Data Capabilities team was formed, many new products and services have been launched. The vision for Insights Products & Data Capabilities team is to maximize the commercial opportunities for American Express through the use of our unique information to meet customer needs.

American Express Insights Products & Data Capabilities team offers powerful data and actionable insights to help businesses improve performance and capitalize on new opportunities. Our unique core asset is our industry-leading global database of customer demographics and detailed spend behavior from the American Express network of cards conducting billions of transactions annually & globally.

Responsibilities of the candidate would include:

- Lead, coach and mentor a team of business analysts to drive product development and data quality framework.

- Work with clients to identify, specify and document complex business requirements and provide appropriate solutioning, specifically around prioritized business use cases.

- Review design documents with technology partners and business partners (as needed) to ensure requirements are captured accurately and optimally.

- Create / document / execute User Acceptance Test cases for new application capabilities

- Develop user best practices guidelines and provide consulting and training to business users

- Manage application issues and drive towards a speedy issue resolution.

- Lead new product implementations, preparing project plans and other supporting information, and providing project status

- Manage customer expectations including scope, schedule, changes, capacity and problem resolution

- Drive on-time, high quality project deliverables

Required Skills

- Proven people and product management skills.

- In depth knowledge of Business Intelligence platforms such as Actuate/ JasperSoft etc.

- Strong analytical skills including the ability to think through all aspects of complex business requirements and generate possible courses of action.

- Financial acumen and problem solving skills

- SAS/SQL, Hive/Pig/Python/R programming skills

- Knowledge of Hadoop architecture & related tools/technologies

- Demonstrated ability to drive results and manage multiple relationships and projects, proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change.

- Ability to prioritize and deliver work within a deadline-driven climate.

- Demonstrated experience using Agile Methodology.

- Experience in the creation of User Acceptance Test cases.

- Experience validating business requirements by testing code in SAS

- Strong communication skills oriented toward working with customers to document their product needs

- Good problem solving skills (issue identification, problem structuring, analysis, development of recommendations)

- Team player with demonstrated ability in collaborating across customer and Technology organizations

- Ability to work Flexible hours including weekends as required

- Experience working within a complex data warehouse environment is a strong plus

- 8+ years- experience leading a team in Data & Product management domain

- Bachelors Degree is required, master's Degree is strongly preferred.

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