Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description : American Express is a global services company and the world's largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests. At American Express, we serve customers, not transactions. We- re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years. A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers. Job Responsibility : The incumbent will be responsible for managing Card Member Maintenance & Inquiries (CMMI) Operations and also developing & executing a strategy to improve Customer Experience. The position is accountable to effectively manage the key production and servicing indicators of Core Operations with flawless execution of policies and procedures. Key Responsibilities : - Lead CMMI Product strategy execution in partnership with the CFN Capabilities team for US, UK & JAPA markets - Understand drivers of Customer experience, and collaborate with respective Business & Capabilities Teams to develop and execute action plans to improve Customer Experience - Leverage data analytics / insights and Digital Transformation to improve End to End Customer Experience and Operational metrics - SLAs, CTR, Productivity, efficiency etc. - Develop and maintain strong relationships with business partners across the Network - Ensure strong operational controls are in place and maintained on an ongoing basis - Inventory management in adherence with local market regulation and compliance with management and financial policies - Drive Colleague engagement and motivation - Lead, coach and develop Team Leaders - Maximize and encourage - Colleague Engagement- through effective & timely communication while utilizing various leadership development programs to develop talent. Qualifications : Must have experience in : - Leading large high performing teams (20-50) in customer-servicing operations. - Migrations, Digital Transformation in enhancing Customer Experience and improving process efficiencies - Digital tools like Blue prism Automation etc. Should Display the below Leadership Behaviors : - Put Enterprise Thinking First - Define What Winning Looks Like - Make Collaboration Essential - Lead With an External perspective Preferred experience : - Managing US, India / JAPA markets - Excellent communication, facilitation and presentation skills. - Operating autonomously and making complex decisions in situations of ambiguity and time pressure The Apply Button will redirect you to website. Please apply there as well. #NOLI

Gurgaon/Gurugram

American Express - Service Delivery Leader - Card Member Maintenance & Inquiries Operations 

American Express - Service Delivery Leader - Card Member Maintenance & Inquiries Operations  ,Job Description for American Express - Service Delivery Leader - Card Member Maintenance & Inquiries Operations  in American Express in  Gurgaon/Gurugram for (5-10) years of experience. Apply Now!

Job Description for American Express - Service Delivery Leader - Card Member Maintenance & Inquiries Operations  in American Express in  Gurgaon/Gurugram for (5-10) years of experience. Apply Now!