American Express - Senior Business Systems Analyst

Senior Business Systems Analyst

You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have

Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Function Description :

The role provided will be a part of one of four MIS & Advanced Analytics team job families - Service Process MIS, Risk Process MIS, Performance Management and Customer Listening.

Key role requirement and skills are outlined below :

- Servicing Process & Risk Process MIS: Design business metrics and drive robust Performance management across Customer lifecycle - enabling customers, Disputes, merchants, Customer acquisition, Credit, Fraud, Late Stage collections.

- Key Skills : Communication, Stakeholder management, problem solving, SAS/SQL, Python/Hive, BI tools such as Tableau.

- Performance Management: Incentive programs, Performance management tools and insights.

- Key Skills : Project/Program Management, Basic Hive, BI tools such as Tableau

- Customer Listening: Build & Drive customer Survey, Sentiment Analysis & Deep insights on advocacy and satisfaction of customers.

- Key Skills : Communication, Stakeholder management, Machine Learning, Spark, Python, SAS/SQL

Generally, the role will entail the following responsibilities :

- Ensure the processes that are created and implemented have strong value proposition for the business and long-lasting usefulness.

- Create innovative solutions and solve complex business problems, leveraging leading technologies like Big Data, Hive, Python, SAS, SQL, BI tools etc.

- Innovate with a focus on developing newer and better approaches using big data & machine learning.

Overall skills required :

- Creative and innovative professional

- Strategic thought leadership and execution skills, strong negotiation skills, and good relationship with technical people and senior management

- Strong analytic skills & ability to work with complex processes and perform complex data analysis

- Project Management Skills, Ability to Work on Multiple Projects, And Work Effectively in a team environment

- Willingness to take risk and challenge the status quo

- Passion, Resilience & Decisive Strong sense of personal accountability

- Strong decision making, systematic problem solving, and ability to negotiate and influence others without having direct authority is required

- Ability to clearly articulate concepts and execution of projects; should be able to translate complex analysis into a business storyboard that is easily understood.