American Express - Senior Associate - Digital Product Operations

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Global Commercial Services (GCS) is the global leader in providing payments solutions for Small Businesses. Business Blueprint a recent establishment by GCS, is the company's new digital cash flow management hub designed exclusively for small businesses, which features cash flow insights, digital financial products, and an easy way to reach and manage their Business Card and Business Checking products. Within Blueprint organization, sits Business Operations team that focusses on driving Blueprint strategy by executing key processes for product enablement, customer experience, controls, data governance, and technology support. We are looking for an analyst who will play a key role in executing operational processes that support the Blueprint strategy.

Purpose of the role: Project Analyst would have to support/lead all Project Management activities associated with Business Blueprint Operations, while working across operational areas such as Product, Operational Excellence, and front & back-office servicing as part of our effort to build, launch and run this new line of business.

Responsibilities:

- Work as a Business analyst/product manager to support and create controls and governance model

- Manage platform and product issues and drive towards a speedy issue resolution

- Drive on-time, high quality project deliverables & provide resolution to end user queries (as applicable)

- Collaborate and manage key business stakeholders across the enterprise

- Document best practice guidelines to build knowledge within team and reduce the overall product issues

- Manage partner team expectations including scope, schedule, changes, and problem resolution

- Take appropriate action to highlight challenges and ensure resolution via the correct channels.

- Lead with an external perspective, challenge the status quo and bring continuous innovation to our existing offerings

- Demonstrate learning agility, make decisions quickly and with the highest level of integrity

Eligibility/Skills:

- Experience in Project Management and Risk Management with decision-making skills, prioritization skills and a proven ability to manage cross-functional, large/complex initiatives that may have a commercial impact.

- Skill and mindset to dive into information that is difficult to obtain, often lacking clarity and open to interpretation, so tenacity and determination will be key in solving everyday complex problems

- Ability to influence others without direct authority and to challenge the status quo appropriately.

- Ability to handle multiple tasks concurrently by being self-motivated, with the ability to work independently and prioritize work that stands out in terms of quality and impact.

- Strong relationship-building skills and great communicator with verbal and written skills to influence at all levels and convey messages appropriately.

- Preferred ability to extract and work with large sets of data to assist in driving business/project decision-making (skill to extract data from Cornerstone, other MIS platforms)

- Demonstrated proficiency with use of Excel and PowerPoint.

- You should be a highly organized and professional individual with an ability to demonstrate keen attention to detail, adaptability, flexibility, resourcefulness, and efficiency.

Shift Timings: Evening shift (7:30PM - 4:00AM)

Compliance Language

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries

- Bonus incentives

- Support for financial-well-being and retirement

- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

- Generous paid parental leave policies (depending on your location)

- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

- Free and confidential counseling support through our Healthy Minds program

- Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.