08/01 American Express Recruitment Team
Recruitment Team at American Express

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American Express - Senior Analyst - Risk & Info Management (4-9 yrs)

Gurgaon/Gurugram Job Code: 879890

Job Description:


- You Lead the Way. We have Got Your Back.


At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we- re supporting our customers- financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what- s possible - and we are proud to back each other every step of the way.


When you join Team AmEx, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.


- Position provides a unique opportunity for an individual looking to build his/her knowledge in a core business at American Express (AXP): Global Business Services.


- This exciting role will be part of the Sales & Business Enablement team managing the Marketing Campaign Onboarding and Data Validation activities for American Express. Specifically, the position will be supporting Enterprise Marketing Platforms & Solutions (EMPS) with Merchant Marketing offers for US & International Marketing. The process aims at improving campaign accuracy and also enhance customer experience


- The team also provides possible solutions and connect with all relevant teams to implement the process improvements.


- The person needs to have a sound business acumen, Digital Marketing and interpersonal skills. Person should be able to lead and support the various initiatives which would involve working with multiple business partners. Person should be highly detail-oriented and adept at problem solving. S/he must possess excellent collaboration and communication skills.



Job Description:

- Position provides a unique opportunity for an individual looking to build his/her knowledge in a core business at American Express (AXP): Global Business Services. This exciting role will be part of the Sales & Business Enablement team managing the Marketing Campaign Onboarding and Data Validation activities for American Express.


- Specifically, the position will be supporting Enterprise Marketing Platforms & Solutions (EMPS) with Merchant Marketing offers for US & International Marketing. The process aims at improving campaign accuracy and also enhance customer experience.


- The team also provides possible solutions and connect with all relevant teams to implement the process improvements.


- The person needs to have a sound business acumen, Digital Marketing and interpersonal skills.


- Person should be able to lead and support the various initiatives which would involve working with multiple business partners.


- Person should be highly detail-oriented and adept at problem solving. S/he must possess excellent collaboration and communication skills.


Responsibilities:

- Process various tasks in the end to end Campaign execution related activities.


- Ownership of completion of all Marketing Campaign Onboarding and Data Validation process steps


- Execute all change requests applicable to the campaign across all components


- Follow-up and communicate across EMPS partners and Marketing.


- Query Management - Trouble shoot and follow up on stakeholder queries from the markets and respond in an accurate and timely manner.


- Manage all stakeholders, streamline and standardize the process, drive process transformation


- Perform quality review of all the components. Track, report, analyse, discuss and follow-up on marketing requests, status, issues, trends etc.


- Adherence to compliance and regulatory requirement is a must


Minimum Qualifications

Academic Background:


- Bachelors degree in a relevant/quantitative field with 4+ years of experience


- Post -Graduation certification - e.g. PGD, Masters. Preferably in Marketing


Key Skills:

- An enthusiastic person with - go-getter- attitude which can drive results on simultaneous, multiple tasks with differing levels of progress


Functional Skills:


- Excellent communication & presentation skills


- Ability to clearly communicate complex messages, both in writing and verbally


- Ability to interpret and understand business needs


- Demonstrates analytical and systematic approach to problem solving- Knowledge of advanced excel, VBA, Tableau, Python, SAS is mandatory


- Comfortable working with large sets of data.


- Ability to execute and promote quality strategies


- Absorb new technical information, business acumen, and apply it effectively.


- Able to coordinate efforts and resources within and across team to deliver on the goal


- Knowledge of Marketing Campaigns/ Email marketing / Digital Marketing- Preferred


Behavioral Skills:

Enterprise Leadership Behaviors


- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

- Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential


- Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job type- Permanent

Industry Type - Operations

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Women-friendly workplace:

Maternity and Paternity Benefits

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