American Express - Regional Head - West - Merchant Services

Regional Head - West - Merchant Services

Candidate profile

This position is responsible for acquiring new merchants leading a large multi city team, driving intentional volumes from the new SEs by proactively servicing and enrolling them on specific programs.

Critical Success Factors

- Lead a large multi-city team towards meeting the Amex objective of parity coverage in the market

- Partner with Issuers ICSS, GNS, GCC in terms of integrating merchants to strengthen card value proposition

- Drive marketing platform programs and merchant activation programs in alignment with GNMI and ME team - Grow DBV through specific programs with relevant merchants - Recurring Billings, Merchant Bonus, IPG, etc

- Develop in-depth understanding of the marketplace

- Proactively conduct research and various data gathering activities, including networking and reading, to understand the market/industry, Amex's competition, and issues impacting the customer's business, use SMART reports extensively to acquire and retain large merchants.

- Develop in-depth understanding of the customer

- Place value on knowing all aspects of customer's business, including organizational structure, culture, and personalities

- Manage an effective pipeline of opportunities

- Identify potential opportunities against major business drivers

- Influence customer decisions - Work in partnership with the customer as a problem solver by clearly identifying the needs that will influence customer's - buying decision-

- Differentiate American Express value

- Maximize all interactions with the customer to demonstrate the unique value of American Express products and services to customer's specific needs.

- Build relationships for success - Apply continual improvement tactics to the internal and external relationship and processes

- This role may be subject to additional background verification checks.

Qualifications

- Postgraduate with minimum of 10+ years- experience

- 3+ years- Experience of leading teams

- Experience in Customer, market, AMEX product knowledge

- Knowledge of competitive market place and industry practices

- Knowledge of AMEX merchant operating systems and information management systems - Conceptual and analytical thinking, Collaborating and influencing others

- Readily accessible to address portfolio changes / issues to the satisfaction of the merchant - Team player and effective at driving results

- Ability to establish and maintain credibility with external customers

- Adaptable to varying tasks according to account importance and / or size

- Use of quantitative data analysis to sell Value

- Coach to win

- Conduct Sales and value story trainings for the sales team - Compliance with Company Policies