30/11 American Express Recruitment Team
Recruitment Team at American Express

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American Express - Project Manager - GCS Process (3-8 yrs)

Gurgaon/Gurugram/Haryana Job Code: 639583

Job Description


Key Responsibilities :


- The incumbent will be responsible for reviewing GCS processes and make necessary recommendations to change policies, implement new systems, management of process improvement projects with a specific focus on conducting process mapping, building regulatory compliant processes, setting up effective process controls. Act as a Subject Matter Expert to ensure seamless communication flow between business head, functional managers and coordinators.


- The incumbent will be required to review existing policies and process for the GCS business and provide leadership on any related aspects.


- Understand GCS Business and impacted systems to be able to assess impact quickly and recommend solutions.


- Recommend short and long-term solutions to business head to address issues taking into account, cost, business and process impacts.


- Responsible for American Express CPC process mapping, Tracking and Reporting


- Review regulatory requirements in line with expectation related to the GCS business and its impact across the End to End process & fix Controls and any gaps.


- Identify any program gaps in the GCS business and escalate appropriately.


- Provide GCS related expertise and work along with the central regulatory coordinator/project manager, business head and GCS stakeholders to implement changes in the best interest of the business


Qualifications:


- Relevant project management experience with exposure to quickly understanding processes, mapping them and recommending process improvements.


- Collaborates well ; Dynamic and vigorous ; Self-motivated & self-sufficient; Effective communicator at all levels


- Creative & out of the box thinking to relate & come up with innovative business use cases


- Comfortable with Excel to create reports, MIS & analyze data


- Expert user of MS Office toolset (Excel, Visio and PowerPoint).


- Proven analytical and decision making skills.


- Ability for self-directed learning, to get quickly up-to-speed on new tools and processes, strengthening your product knowledge.


- Ability to interact/communicate effectively with all levels of management.


- Effective and accurate decision-making skills.


- Strong proficiency with Microsoft Office, specifically Excel and PowerPoint required along with presentation skills.


- Knowledge of corporate products and services and prepared to learn additional products, service and segments


Job type- Permanent

Industry Type - Client Management & Sales

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