Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description : Function Description : Why American Express? There's a difference between having a job and making a difference. American Express has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take in their biggest challenges and reap the greatest rewards. We- ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they- re ready to take on a new career path, we- re right there with them, giving them the guidance and momentum into the best future they envision. Purpose of the Role : - The GCS Implementations team projects manage the on-boarding and account setup of Amex GCP clients. We deliver transitions that are Fast to bill, Full of Amex value added products and services, Focused on a great customer experience, and Efficient in their execution. Delivering on this promise creates risk and hassle-free client transitions and differentiates American Express as the preferred payment solution provider to corporations. Responsibilities : - The Implementation Project Manager is responsible for project managing the on-boarding and account setup of GCS's large clients - The role is accountable for on-time, in-full implementation of client programs. - Success in the role is measured via speed to bill and to full client spend ramp-up, billings achieved, value-added product penetration, and customer satisfaction under the Fast; Full; Focused; and Efficient promise. - Lead the end to end implementation customer experience from contract signing through card issuance and first occurrences of all key processes. - Serve as a single point of coordination for the customer and manage the program across internal Amex business units, including GCP and WS organizations as required - Document customer program objectives and requirements, design of card programs including product and process integration. Execute, and manage client through change, providing status updates and training. - Ensure technical integration of Amex information management, program management and reconciliation tools, data files - Monitor performance and prepare reporting based on agreed implementation success factors/metrics and actively work to enhance charge volume realization, reduce cycle time, and improve customer experience, productivity, and quality. - Support product development efforts by providing client feedback, competitive intelligence and market place trends Critical Factors to Success : - The role is accountable for on-time, in-full implementation of client programs. - Success in the role is measured via speed to bill and to full client spend ramp-up, billings achieved, value-added product penetration, and customer satisfaction under the Fast; Full; Focused; and Efficient promise. - Lead the end to end implementation customer experience from contract signing through card issuance and first occurrences of all key processes. - Serve as a single point of coordination for the customer and manage the program across internal Amex business units, including GCP and WS organizations as required - Document customer program objectives and requirements, design of card programs including product and process integration. Execute, and manage client through change, providing status updates and training. - Ensure technical integration of Amex information management, program management and reconciliation tools, data files - Monitor performance and prepare reporting based on agreed implementation success factors/metrics and actively work to enhance charge volume realization, reduce cycle time, and improve customer experience, productivity, and quality. - Support product development efforts by providing client feedback, competitive intelligence and market place trends Qualifications : Academic Background : - Bachelor degree (or equivalent experience) required, 5+ years operational experience with proven track record in project management and/or process improvement Functional Skills/Capabilities : - Min 5 Years Client Facing Implmentation Project Manager Experience - Strong Project Management skills - Detailed knowledge of GCS commercial card products, payments capabilities and technology solutions. - Knowledge of procure to pay processes, financial and AP and reconciliation processes. - Demonstrated experience and ability to interact with clients at all levels of the organization including C level executives. Ability to view issues from a customer lens. - Relationship management and negotiation skills - Strong process and Project Management skills together with a demonstrated results orientation (setting targets, prioritization, personal accountability) and proficiency with metrics / KPIs - Strong collaboration, influencing and communication skills. Ability to articulate complex and abstract ideas clearly and simply. - Experience working in a global/matrixed environment Technical Skills/Capabilities : - Strong Project Management skills - Detailed knowledge of GCS commercial card products, payments capabilities and technology solutions. - Knowledge of procure to pay processes, financial and AP and reconciliation processes. - Demonstrated experience and ability to interact with clients at all levels of the organization including C level executives. Ability to view issues from a customer lens. - Relationship management and negotiation skills - Strong process and Project Management skills together with a demonstrated results orientation (setting targets, prioritization, personal accountability) and proficiency with metrics / KPIs - Strong collaboration, influencing and communication skills. Ability to articulate complex and abstract ideas clearly and simply. - Experience working in a global/matrixed environment - Strong results orientation (prioritizing tasks across multiple projects in a fast paced environment). - Detail oriented with strong analytical skills Knowledge of Platforms : - Detailed knowledge of GCS commercial card products, payments capabilities and technology solutions Behavioral Skills/Capabilities : Enterprise Leadership Behaviors : Set The Agenda : Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective Bring Others With You : Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential Do It The Right Way : Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage Job type- Permanent Industry Type - Client Management & Sales The Apply Button will redirect you to website. Please apply there as well. #NOLI

Bangalore

American Express - Project Manager - GCS Implementations Team 

American Express - Project Manager - GCS Implementations Team  ,Job Description for American Express - Project Manager - GCS Implementations Team  in American Express in  Bangalore for (5-10) years of experience. Apply Now!

Job Description for American Express - Project Manager - GCS Implementations Team  in American Express in  Bangalore for (5-10) years of experience. Apply Now!