American Express - Process Manager - Sales Incentive Planning

American Express is a global services company and the world's largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests. 

American Express for 9th consecutive year has been voted among India's top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work - Hall of Fame- .

At American Express, we serve customers, not transactions. We- re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.

A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.

Come join us and realize your potential.

Position provides a unique opportunity for an individual looking to build his/her knowledge in a core business at American Express (AXP). This exciting role will be part of the team managing the Sales Incentive Planning process for American Express. This position requires extensive interaction with Business, HR, Performance reporting team and Technology. The person needs to have a sound business acumen, analytical skills and interpersonal skills. Person should be able to lead and support the various initiatives which would involve working with multiple business partners. Person should be highly detail-oriented and adept at problem solving. S/he must possess excellent collaboration skills. The core responsibilities of the individual will include, but not be limited to the following:

Responsibilities :

- Ensure timely and accurate monthly/quarterly incentive calculation for sales people

- Run incentive calculation model, perform high quality due diligence on the payments for the given portfolio/s

- Ensure strict adherence of control and compliance and related policies

- Person needs to have an eye for detail and should ascertain Stakeholder and Leadership expectations quickly thereby ensuring seamless and quality delivery

- Individual should have strong knowledge and prior working experience on Incentive tool

- Prior experience on Incentive management process is a must

- Strong analytical and problem solving mindset

- Facilitate business requirements gathering and application testing initiatives by driving alignment with key business stakeholders.

- Perform annual updates of all compensation business rules and drive process efficiency through automation

- Ensure the proposed design meets business requirements, enterprise quality standards

- Work with quality assurance managers to coordinate system and user acceptance testing activity

- Strong communication skills and ability to work with stakeholders across different geographical locations

- This role may be subject to additional background verification checks.

Qualifications :

- 3-5 years of experience in Incentive calculations, detailed business knowledge around the compensation process and business rules (ramifications of exceptions).

- Proven ability to align data needs to business strategies.

Key Skills :

- Reporting tools utilization to create/generate/maintain simple/complex reports

- Strong Query building /writing experience using SQL on database platform.

- Must have good understanding of Advance Excel/VBA

- Must have experience uploading and managing large data files and managing file formats etc

- Data modeling - Demonstrate a strong understanding of the application, data design and their relations to enable them to write reports that support reporting and compensation plans

- Understand how reporting and compensation plans work in parallel

- Have deep business knowledge that enables them to create business rules to execute the business strategy for the acquisition channels

- Background of working with Payroll/Compensation systems with complex structures will be an added value