22/11 American Express Recruitment Team
Recruitment Team at American Express

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American Express - Process Manager - Robotics Process Automation (3-8 yrs)

Gurgaon/Gurugram Job Code: 636618

- This role will be part of the GBS Sales and Business Enablement (SABE) team based out of Gurgaon supporting Robotics Process Automation.


- GBS SABE provides varied services including Reporting, Analytics, Campaign Management, Customer Support, Product Management etc., across Sales and Marketing to different BU's in Amex.


Responsibilities of the candidate will include:


- Independently work with internal SABE teams and business partners to identify and document business requirements around automation/ process improvements, specifically around prioritized business use cases.


- Develop optimal automation solutions using Blue Prism.


- Create design documents and review with leaders and other stakeholders (as needed) to ensure automation solutions are designed optimally.


- Create / document / execute User Acceptance Test cases for all automation solutions.


- Work with technologies in Agile SCRUM environment to ensure readiness of Blue Prism environment for prioritized use cases, which includes installation and upgradation of necessary software- s, opening of firewalls, connection ports etc.


- Lead new automation implementations, prepare project plans and other supporting information and providing timely project status to all stakeholders.


- Manage customer expectations including scope, schedule, changes, capacity and problem resolution.


- Manage production issues and drive towards a speedy resolution.


- Drive on-time, high quality deliverables


Qualifications:


- Bachelor's or Master's degree in technology or Engineering


- 3+ years of experience working in Robotics Process Automation using Blue Prism.


- Experience of working in a Shared Services environment is preferred


- Experience in Credit Card industry preferred


Key Skills:


- In depth knowledge and proficiency in Robotics Process Automation specifically in Blue Prism


- Working experience in VBA and SQL


- Exposure to other Robotics technologies such as Automation Anywhere, Pega etc. are a definite plus


- Demonstrated ability to drive results and manage multiple relationships and projects, proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change


- Ability to prioritize and deliver work within a deadline-driven climate


- Demonstrated experience working with technologies in Agile SCRUM environment


- Experience in the creation of project plans, requirement, design and test documents and conduct User Acceptance test cases.


- Strong communication skills oriented toward working with customers to document their needs


- Good problem solving skills (issue identification, problem structuring, analysis, development of recommendations)


- Team player with demonstrated ability in collaborating across customer and Technology organizations


- Experience working within a complex environment is a strong plus


- Ability to learn new systems and processes quickly.


- Strong Customer manager experience. Ability to prioritize and deliver quality work within a deadline-driven climate.


- Strong work ethic with an intense will-to-win and demonstrated personal excellence


Job type- Permanent

Industry Type - Operations

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