22/11 American Express Recruitment Team
Recruitment Team at American Express

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American Express - Process Manager - Robotics Process Automation (3-8 yrs)

Gurgaon/Gurugram Job Code: 636618

- This role will be part of the GBS Sales and Business Enablement (SABE) team based out of Gurgaon supporting Robotics Process Automation.

- GBS SABE provides varied services including Reporting, Analytics, Campaign Management, Customer Support, Product Management etc., across Sales and Marketing to different BU's in Amex.

Responsibilities of the candidate will include:

- Independently work with internal SABE teams and business partners to identify and document business requirements around automation/ process improvements, specifically around prioritized business use cases.

- Develop optimal automation solutions using Blue Prism.

- Create design documents and review with leaders and other stakeholders (as needed) to ensure automation solutions are designed optimally.

- Create / document / execute User Acceptance Test cases for all automation solutions.

- Work with technologies in Agile SCRUM environment to ensure readiness of Blue Prism environment for prioritized use cases, which includes installation and upgradation of necessary software- s, opening of firewalls, connection ports etc.

- Lead new automation implementations, prepare project plans and other supporting information and providing timely project status to all stakeholders.

- Manage customer expectations including scope, schedule, changes, capacity and problem resolution.

- Manage production issues and drive towards a speedy resolution.

- Drive on-time, high quality deliverables


- Bachelor's or Master's degree in technology or Engineering

- 3+ years of experience working in Robotics Process Automation using Blue Prism.

- Experience of working in a Shared Services environment is preferred

- Experience in Credit Card industry preferred

Key Skills:

- In depth knowledge and proficiency in Robotics Process Automation specifically in Blue Prism

- Working experience in VBA and SQL

- Exposure to other Robotics technologies such as Automation Anywhere, Pega etc. are a definite plus

- Demonstrated ability to drive results and manage multiple relationships and projects, proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change

- Ability to prioritize and deliver work within a deadline-driven climate

- Demonstrated experience working with technologies in Agile SCRUM environment

- Experience in the creation of project plans, requirement, design and test documents and conduct User Acceptance test cases.

- Strong communication skills oriented toward working with customers to document their needs

- Good problem solving skills (issue identification, problem structuring, analysis, development of recommendations)

- Team player with demonstrated ability in collaborating across customer and Technology organizations

- Experience working within a complex environment is a strong plus

- Ability to learn new systems and processes quickly.

- Strong Customer manager experience. Ability to prioritize and deliver quality work within a deadline-driven climate.

- Strong work ethic with an intense will-to-win and demonstrated personal excellence

Job type- Permanent

Industry Type - Operations

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