11/04 American Express Recruitment Team
Recruitment Team at American Express

Views:6238 Applications:434 Rec. Actions:Recruiter Actions:0

American Express - Process Manager - Campaign Management (2-3 yrs)

Gurgaon/Gurugram Job Code: 685731

Job Description:

 - American Express is a global services company and the worlds largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

- American Express for 9th consecutive year has been voted among India- s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work - Hall of Fame- .

- At American Express, we serve customers, not transactions. We- re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.

A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.

Come join us and realize your potential

- This exciting role is within the GBS SABE team and supports the Global Marketing Operations (GMO) with campaign set-up for US Marketing. In this role, working closely across GMO teams and US Marketing teams, the team member will perform accurate, complete and compliant marketing offers set-up.

The key tasks of the role will include:

- Process expertise in end to end campaign execution

- Ownership of completion of all marketing campaign setup tasks or components

- Execute all change requests applicable to the campaign across all components

- Follow-up and communicate across GMO partners and Marketing on various aspects of Campaign Set-up.

- Perform quality review of all the components, including new offer setup to ensure accurate execution

- Track, report, analyse, discuss and follow-up on campaign requests, status, issues, trends etc.

- Adherence to compliance and regulatory requirement while setting up campaigns

- Ability to prioritize tasks and complete assignments in a timely manner

- Ability to cope up with changing platforms and technologies while maintaining focus on quality

- Ability to coach Team members, identify and correct opportunities areas to drive improvement

Qualifications/Requirements / Competencies:

- 2-3 years of experience in Marketing Campaign management domain

- Knowledge and experience in marketing campaign execution or implementation in digital/online channels, project / campaign management and an interest in technology/systems

- Strong verbal and written communication skills

- Advanced Excel skills and MS Word skills

- Familiarity with VBA programming is desired

- Superior process and project management skills with excellent attention to detail.

- Demonstrated skill in building and leveraging relationships; a team player.

- Proactive, personable and high energy.

- Strong analytical and problem solving skills

- Self-motivated and able to act with a high level of independence.

- Personal commitment to quality

- Payments or financial services industry experience is a plus

Job type- Permanent

Industry Type - Technology

The Apply Button will redirect you to website. Please apply there as well.


Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights (Read more)
  • Follow-up
    (Read more)
Something suspicious? Report this job posting.