11/04 American Express Recruitment Team
Recruitment Team at American Express

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American Express - Process Manager - Campaign Management (2-3 yrs)

Gurgaon/Gurugram Job Code: 685731

Job Description:


 - American Express is a global services company and the worlds largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.


- American Express for 9th consecutive year has been voted among India- s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work - Hall of Fame- .

- At American Express, we serve customers, not transactions. We- re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.

A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.

Come join us and realize your potential

- This exciting role is within the GBS SABE team and supports the Global Marketing Operations (GMO) with campaign set-up for US Marketing. In this role, working closely across GMO teams and US Marketing teams, the team member will perform accurate, complete and compliant marketing offers set-up.

The key tasks of the role will include:

- Process expertise in end to end campaign execution

- Ownership of completion of all marketing campaign setup tasks or components


- Execute all change requests applicable to the campaign across all components


- Follow-up and communicate across GMO partners and Marketing on various aspects of Campaign Set-up.


- Perform quality review of all the components, including new offer setup to ensure accurate execution


- Track, report, analyse, discuss and follow-up on campaign requests, status, issues, trends etc.


- Adherence to compliance and regulatory requirement while setting up campaigns


- Ability to prioritize tasks and complete assignments in a timely manner


- Ability to cope up with changing platforms and technologies while maintaining focus on quality


- Ability to coach Team members, identify and correct opportunities areas to drive improvement


Qualifications/Requirements / Competencies:

- 2-3 years of experience in Marketing Campaign management domain

- Knowledge and experience in marketing campaign execution or implementation in digital/online channels, project / campaign management and an interest in technology/systems


- Strong verbal and written communication skills


- Advanced Excel skills and MS Word skills


- Familiarity with VBA programming is desired


- Superior process and project management skills with excellent attention to detail.


- Demonstrated skill in building and leveraging relationships; a team player.


- Proactive, personable and high energy.


- Strong analytical and problem solving skills


- Self-motivated and able to act with a high level of independence.


- Personal commitment to quality


- Payments or financial services industry experience is a plus


Job type- Permanent

Industry Type - Technology

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Women-friendly workplace:

Maternity and Paternity Benefits

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