American Express - Process Manager - Advanced Analytics

Process Manager - Advanced Analytics

The Analytic Delivery Process Manager is responsible for various types of Amex Merchant related Analysis including Merchant Satisfaction through Net Promoter Score Analysis, gathering, analyzing, developing and reporting data (e.g., Cardmembers, pre/post campaign analysis, operational, etc.), key performance indicators and bundled analytic solutions to develop quantitative and qualitative business insights and improve decision-making for the Global Strategy and Capabilities organization.

The job uses a broad set of analytical tools/techniques for data cleansing, data extraction, analysis & transformation, data interpretation & insights, and turn-key bundled analytic & reporting solutions.

- The role would involve working with other functional teams to access data elements, understand data being analyzed, and identify process improvement opportunities. Database work can be part of larger strategic projects and processes so ability to meet deadlines is critical.

- This job involves proficiency in the usage of SAS Enterprise Guide (SAS EG), Advanced SAS and basic understanding of relational database concepts (RDBMS) & SQL.

- The Analytic Delivery Process Manager will use SAS EG to incorporate datasets for custom analytic requests (ad-hoc or turn-key analytic solutions).

- Statistical Analysis & VBA/Advanced Excel Skills are desired.

- Additionally, the business problems are typically unstructured and involve generating insights and analytics through creative thinking and advanced analytical techniques.

Key Responsibilities :

- Execute analytics efforts in areas specific to the business functions, for example: Process execution including list creation and analysis

- Data Interpretation & Turn-key Analytic Solutions (Product Development)

- Statistical Analysis (Forecasting, Modeling, Optimization techniques)

- Provide industry best practice standards for executing advanced analytics

- Utilize tools (e.g., cross tabulation, conjoint analysis, cluster analysis, multi-dimensional scaling, factor analysis, multiple discriminant analysis, regression, standard deviation, and correlation) for data mining to develop business data insights if needed

- Utilize SAS EG & SAS Macros/Stored Procs for custom analytics & reporting solutions

- Provide top-of-the-line pre & post campaign analytics insights

- Identify and recommend process improvements based on results of analytics work

Qualifications :

- Bachelor's or Master's degree in Business or Analytical focus (e.g. Finance, Statistics, Math, or Economics) and/or Engineering plus three years work experience in relevant Industry & Domain

- Equivalent combination of education, training and directly related experience

- Strong experience in analytical ability including statistical analysis for unstructured business solutions

- Strong Skill in usage of MS Office, SAS EG, VBA for Excel, Campaign tools

- Strong experience with process improvement methodologies

- Strong experience in creating presentation decks and presenting findings effectively