American Express - Manager - Salesforce

Requirement: Manager - Sales force

- 5+ years of relevant Salesforce.com work experience, with 1-2 years in people management.

- Bachelor's or Master's degree (with Salesforce.com certified administrator / Developer preferred)

- Hands on experience with Salesforce.com CRM instance of 1000+ user base, administration and enhancement

- Strong knowledge of Sales cloud, Standard/Custom Objects, workflow & approval processes, Security model.

- Experience managing and ensuring User Issue resolution (case management) in a fast paced environment, leading the helpdesk support team of salesforce.com administrators.

- Ability to develop effective working relationships with stakeholders and ability to communicate clearly with partners across geographical location.

- Manage multiple priorities and exhibit strong multi tasking capabilities to drive process improvement initiatives.

- Team Handling:

1. Monitoring And Evaluating Team Performance (Measure, track and meet SLA metrics)

2. Ensuring On-Going Team Coaching And Development that Motivates, Empowers And Retains Talent