American Express - Manager - Risk Management - Global Commercial Analytics Team

You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Functional Description:

The Global Commercial Analytics (GCA) team - a part of Global Strategy & Operations, GCS - is the analytical engine that enables the Global Commercial Card business. The team drives Profitable Growth in Acquisitions through Data, Analytics, AI powered Targeting & laying out roadmap for Capabilities.

This B35 role, based out of Gurgaon (India), would be a part of GCA team. The candidate would be responsible for leading the 'International Digital Analytics' Team that develops best in class Data products powering personalized offerings to our International Commercial prospects in this ever-changing Digital targeting landscape. They would deliver innovative targeting solutions collaborating with stakeholders across Global Commercial Services, Enterprise Digital and Data Solutions group & with Tech Partners. They will be responsible for leading a team of highly motivated individuals.

Responsibilities:

- Spearhead the Digital Targeting for Intl across markets with solutions like Commercial Audience Identification (DCF); personalization in terms of Offer and Products; Display media and Paid Search optimization; 'Refer-a-business' Referral targeting enhancements.

- Creating world class analytics, developing cutting edge commercial capabilities powered by Data & Dynamic Intelligence

- Creating data segmentation & optimization strategies for targeting profitable prospects with the right product/incentive across multiple digital channels

- Drive expertise in Audience Identification and Custom targeting leveraging Amex and Partner data assets

- Measure and optimize performance of all Digital Channels through Attribution modeling and suggest optimization of exceed KPI

- Develop and foster cross functional relationships with partners across American Express to ensure project prioritization and implementation

Minimum Qualification:

- Master's Degree in a quantitative field (e.g. Finance, Engineering, Physics, Mathematics, Computer Science or Economics)

- Strong programming skills are required. Experience with BIG DATA PROGRAMMING LANGUAGES (HIVE, PIG), PYTHON, JAVA, R is Required

- Digital Marketing/Cookie level data familiarity

- Strong analytical/conceptual thinking acumen to solve unstructured and complex business problems and articulate key findings to senior leaders/stakeholders in a succinct and concise manner

- Excellent communication and interpersonal skills with demonstrated ability / proven track record of striking balance between thought leadership, and converting business needs into analytical plans

India Only:

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.